Preloader
Get Started with Work From Home Contact Center to manage business continuity. I need it

Best practices for automated voice call campaigns

  • Akanksha
  • 08 October 2020

https://www.c-zentrix.com/blog/best-practices-for-automated-voice-call-campaigns

Best practices for automated voice call campaigns

Communicating with the customers on a regular basis is of immense help. Now, when the volume of customers increases, it becomes almost impossible to manually call each of the customers. Doing so not only deteriorates the quality of call but also puts a lot of stress on the customer support team. In an addition to this, a lot of time is involved in doing the same.

This is where the automated voice calls can play a vital role. Robo call in these situations is a smart alternative to email or SMS. With robo call, businesses can reach out to multiple customers at once. These calls as can be understood from the name are automated calls that do not involve manual labour. In an addition to this the use of automated voice broadcast system allow the businesses to call multiple numbers at the same time that necessarily saves a lot of time as well as effort. In the recent times, it has been observed that a large number of businesses have started using these automated calls for an effective communication with their customers. It is recommended to restrain from making unsolicited Robo calls but to opted in leads or existing customers

What is Automated Voice Calls

Automated voice calls are telephone calls that simply relays a message that is pre-recorded to any number of customers simultaneously. These are built in with cloud capabilities, which is the ultimate reason for their preference. The traditional system of business phones is slowly losing their importance when it comes to mass campaigns that is clear from the rising popularity of the automated voice calls. The conventional systems that is EPBX or PBX relied significantly on hardware as well as instrumentation outlay but the CZ automated voice broadcast system does not need any kinds of capital expenditure. Most importantly, there is no need of hardware or upfront investment of capital by the businesses because of the fact that they are based on cloud. The total infrastructure is taken care of by the service provider like C-Zentrix who makes sure to offer a seamless service along with a support for integration of API with the help of which the businesses get the freedom of customising service as per their needs. 

How It Works?

The use of CZ automated voice broadcast system or robo call is just as simple as anything. It is extremely easy to install as well as operate. It is not only cost effective in nature but also easy to set up in an existing customer service centre as well. It can be easily customized and implemented for campaigns that you require. The business simply needs to record the message or create the voice or text questionnaire on the dashboard. Then the recipients need to be selected and automated voice calls are easily made to the numbers selected. This sets up the call that is then required to be broadcasted. Apart from handling the broadcast messages, some additional features such as IVR, recording of calls, sending of bulk SMS and setting up of custom calls for any special events are also conveniently supported through the response based robo calls.

Powerful Features

Some of the most powerful features of CZ automated voice broadcast system are as listed below.

# Interactive dialogue is quite helpful in making it quite easy to respond

# It can be easily configured for the purpose of following outbound calls

# The business can conveniently target the respondents based on the location, status of the account, type of purchase or other details

# Availability of voice recognition or touchtone input

# Capability to record voice of the customers for getting a detailed feedback

# Very easily customizable as per the needs of the businesses

# Easy creation of a reporting dashboard that is web based that might be playing the role of an effective tool for survey as well

    Where Can You Use These Automated Voice Calls?

    Now, it can be quite clearly understood as to how to use CZ automated voice broadcast system for the purpose of calling multiple numbers at the same time. Most importantly, these automated voice calls can be extremely effective in a number of situations, some of which are as listed below.

    # Following up on customer service

    # Surveys of customer satisfaction, customer experience etc.

    # Surveys for market research

    # Feedback of customers

    # Post sales follow up

    # Reminder calls

    # Greeting or salutation calls

      Apart from these, there are a number of other usages where these automated voice calls can be highly beneficial. For a detailed discussion on how CZ Robo Call can help you in your business, reach us at contact@c-zentrix.com or Find us here.

      Conclusion

      Automated Voice broadcast or Robo calls has been abused for unsolicited tele calling and election campaigns. However if it is used in proper scenarios as illustrated above, it can be a very inexpensive and useful tool for customer outreach. Bolted with speech recognition it can automatically capture various customer input and provide engaging customer experience without involving live agents or customer representatives.

      So, if you have still not considered the automated voice calls, do not waste any more time and make use of the CZ automated voice broadcast system for calling multiple numbers at the same time and benefit your business in a number of ways.

       



      Author Bio:  Akanksha is an IT enthusiast, having an experience of 7 years in marketing and promotion. She has experience in varied industries, in positions working across the line of marketing. She is a day dreamer, an avid reader and a crazy traveler when she is not working.



      Subscribe to our blog post