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While businesses today use multiple platforms for different actions, CZ Cloud provides the opportunity to bring every action on a single platform. It is a truly unified solution for all your communication actions.
CZ Cloud is a platform that lets you scale up or down based on your needs. It is a flexible solution provided to you on need-based pricing.

Why move to CZ Cloud

SMEs

  • Move from a CAPEX to OPEX model and pay as per your need
  • Start your business by preparing for the future
  • Get a unified solution for your remote team
  • With CZ Cloud you get all your business needs, be it contact centre, marketing and lead development or workforce management, answered at one place

Enterprises

  • Reduce your TCO by moving some or all of your functions to the cloud
  • Choose the functions you want to move on cloud, you can start with the basics or move an entire operation on cloud for your multi-client environment
  • Lay the groundwork for future technology based functional advancements.
  • With CZ Cloud, unify your processes globally

Why move to CZ Cloud

Enterprises

  • Reduce your TCO by moving some or all of your functions to the cloud
  • Choose the functions you want to move on cloud, you can start with the basics or move an entire operation on cloud for your multi-client environment
  • Lay the groundwork for future technology based functional advancements.
  • With CZ Cloud, unify your processes globally

SMEs

  • Move from a CAPEX to OPEX model and pay as per your need
  • Start your business by preparing for the future
  • Get a unified solution for your remote team
  • With CZ Cloud you get all your business needs, be it contact centre, marketing and lead development or workforce management, answered at one place

Cloud Solutions

Get your own Nest to run your business the way you want. With CZ Cloud Nest businesses, can book either dedicated PRI or both dedicated server and dedicated PRI for their private use, providing them endless customisations, integrations and complete data security.Best suited for large enterprises where the number of agents and call volume justifies the need for dedicated cloud.

With CZ Cloud Hive get PRI, Servers and all other infrastructure requirements on a subscription basis. The Cloud Hive is a pocket-light model where businesses get a predefined solution, need no capital expenditure and can reduce their TCO. This model is also highly scalable so it can grow or shrink based on your needs. Best suited for small and medium businesses where this model can bring uniformity for their remote agents.

For enterprises that already have an On Premise set up, we introduce CZ Hybrid Cloud. Hybrid cloud can be integrated with ease to any existing system. Businesses can choose to move some or all of their functions on CZ Hybrid Cloud for their multi-client environment. The Hybrid Cloud works just as Cloud Nest does, so businesses get dedicated cloud and endless customisations and integrations.

CZ Advantage

Cost Effective Cost Effective

Cost Effective

Basic and bare minimum costs

Simple & Easy to Use Simple & Easy to Use

Simple & Easy to Use

Simplified installation and operations

Scalable Solution Scalable Solution

Scalable Solution

Start with as less as a single seat and grow them as you grow

Flexible Flexible

Flexible

All features are customizable according to your requirements

Seamless Integration Seamless Integration

Seamless Integration

Integration with all major CRM’s like Salesforce, Freshdesk, Talisma, Microsoft Dynamics, etc.

Reduce Equipment Cost Reduce Equipment Cost

Reduce Equipment Cost

No infrastructure costs to be incurred

Hassle Free Hassle Free

Hassle Free

Easy to maintain and operate

<span class='sms-capital-letter'>CRM integration</span> <span class='sms-capital-letter'>CRM integration</span>

CRM integration

Integrates channels of communication on a single platform

24*7 Support 24*7 Support

24*7 Support

Support agents to support your business needs at all hours.

<span class='sms-capital-letter'>MIS reporting</span> <span class='sms-capital-letter'>MIS reporting</span>

MIS reporting

Comprehensive detailed reports of both your inbound and outbound telephony

Call Recording/ Voice Logger Call Recording/ Voice Logger

Call Recording/ Voice Logger

Record, analyze and train your agents

Screen Logger Screen Logger

Screen Logger

100% agent screen recording

Real Time Notifications Real Time Notifications

Real Time Notifications

Never miss an important business opportunity

Skill Based Routing Skill Based Routing

Skill Based Routing

Assign calls to your agents on predefined business rules and utilize their full potential

Auto Dialer Auto Dialer

Auto Dialer

Our smart auto dialer automatically dial out to the right set of audience for you and connect the live call to your agent.

Sticky Agent Sticky Agent

Sticky Agent

Let your agents get familiar with your customers and get them connected automatically with each other every time.