2X improvement in FCR
3.2X increase in Customer Satisfaction Score
2.4X reduction in Abandonment rate
C-Zentrix is an all-in-one solution for enterprises catering to inbound, outbound and omnichannel customer interaction.
C-Zentrix's unique and secured omnichannel solution is helping enterprises across the globe to scale up.
Trusted by 1,500+ customers across the globe, C-Zentrix is now working with more than 15+ leading brands in UAE.
We are hosted in UAE Azure cloud and our unique ability to provide hybrid solution can host the telephony on-premise, too.
C-Zentrix is an all-in-one solution for enterprises catering to inbound, outbound and omnichannel customer interaction.
C-Zentrix's unique and secured omnichannel solution is helping enterprises across the globe to scale up.
Trusted by 1,500+ customers across the globe, C-Zentrix is now working with more than 15+ leading brands in UAE.
We are hosted in UAE Azure cloud and our unique ability to provide hybrid solution can host the telephony on-premise, too.
We evaluated the top three contact center service providers and chose C-Zentrix as our partners for all our customer service delivery processes. The team at C-Zentrix, right from the sales personnel to our account manager are immersed with our team as one family.
Chief Communications Officer
Customer wants to connect to the channel they prefer and expect the brand to know of their past concerns. Omnichannel is the best way to create that wow experience.
Track your customer's communications across various channels like Voice, Chat, Video, Social, WhatsApp, Viber, Telegram and bots. Pick the apps relevant for your business.
CZ Helpdesk CRM comes integrated with the Omnichannel suite. All tickets related to customer issues can be managed over email and other channels.
View all your agents and channel utilization seamlessly from the Omnichannel Admin module. All the channel specific reports are easily available along with Omni reports.
C-Zentrix's Omnichannel provides visual representation of the customer journey. Your agents can have a better understanding of customer's past interactions.
Accomplish all customer interactions, based on skills assigned by managers, over a single web interface with integrated WebRTC technology.
Deliver 24x7 customer support with virtual assistant (bots) to help the customers find the resolution on their own. This way, your agents can resolve more critical issues instead of spending time on non-critical calls.
Continue critical contact center activities in the incident of an outage or calamity by permitting your agents to rapidly transition to remote agents using mobile phones.
Omnichannel outbound abilities help you to drive outreach engagement plans on any channels like voice or WhatsApp. The lead status can be managed and updated inside Omnichannel.
Knowing the customer intent and past interactions will help your agents to manage customers proactively. The timeline shows the interactions, actual transcripts and the ticket status. Empower the agents with relevant insights,
Measure and analyze your customers’ intent and sentiments during each call as well as agent's behavior. Also, let the system flag the calls that is relevant to the business and supervisor and go through the calls or even barge-in if required.
Monitor and gain an understanding of key contact center metrics to improve contact center performance and agent's interactions for quality assurance purposes. Agents can view the dashboard to observe their activities and performance.
Analyze contact center data as well as performance through our reports, or create your own custom reports personalized to your business KPIs and goals.
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