Choose the Best Plan for Your Business

Voice – Cloud Telephony

Our Voice solution offers a complete cloud based contact center (CCaaS) for inbound/outbound and blended calling. Our enterprise grade platform is robust, secure and powerful to manage all the dynamics of your business. You can design your own IVR, create your campaigns and start your contact center in no time.

Choose a subscription plan that's right for you

Starter
    • Blended Telephony License
    • Call Conference
    • Call Transfer
    • Campaign Management (ACD)
    • Inbound Call
    • Initial Call Credit : 100 Minutes
    • IVR
    • Outbound Call
    • Power Dialers (Preview And Progressive)
    • Productivity Reports
    • Queue Management
    • Single User
    • Skill Based Routing
    • Voice Logger
Entree
    • Blended Telephony License
    • Call Conference
    • Call Transfer
    • Campaign Management (ACD)
    • Click2call
    • CTI For CRM
    • Inbound Call
    • Initial Call Credit : 100 Minutes
    • IVR
    • Outbound Call
    • Power Dialers (Preview And Progressive)
    • Productivity Reports
    • Queue Management
    • Queue Message
    • Skill Based Routing
    • Sticky Agent
    • Voice Logger
A La Carte
    • Blended Telephony License
    • Call Conference
    • Call Transfer
    • Campaign Management (ACD)
    • Click2call
    • CSAT Survey
    • CTI For CRM
    • GSM Outbound Calling
    • Inbound Call
    • Initial Call Credit : 500 Minutes
    • IVR
    • LeadPush API
    • Outbound Call
    • Power Dialers (Preview And Progressive)
    • Predictive Dialer
    • Productivity Reports
    • Queue Management
    • Queue Message
    • Screen Recorder
    • Skill Based Routing
    • Sticky Agent
    • Visual IVR
    • Voice Logger

Helpdesk CRM

CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enterprise using Voice Call, Email, SMS, Social Media, Chat or Bot. This is a must have system for your contact center as it helps you manage your tickets, assign to your support team, get them resolved and escalate if need be and best part is – all of this is automated.

Choose a subscription plan that's right for you

Starter
    • Email Management
    • Knowledge Base
    • Merge Tickets
    • Productivity Reports
    • Single User
    • SLA And TAT Management
    • Split Tickets
    • Ticket Ageing Report
    • Ticket Assignment
    • Ticket Escalation
    • Workflow Automation
Entree
    • Email Management
    • Knowledge Base
    • Merge Tickets
    • Productivity Reports
    • SLA And TAT Management
    • Split Tickets
    • Ticket Ageing Report
    • Ticket Assignment
    • Ticket Escalation
    • Workflow Automation
A La Carter
    • Email Management
    • Knowledge Base
    • Merge Tickets
    • Productivity Reports
    • SLA And TAT Management
    • Split Tickets
    • Telephony Integration
    • Ticket Ageing Report
    • Ticket Assignment
    • Ticket Escalation
    • Workflow Automation

Live Chat Software

CZ Chat offers comprehensive support for text, audio, and video. Its integration with various social media chat platforms like Twitter, Facebook messenger, and above all with Whatsapp, add the icing on the cake. Its versatility allows every brand to determine when to show the chat pop-up and customize the chat window theme as per your website's aesthetics.

Choose a subscription plan that's right for you

Starter
    • Canned Responses
    • Chat History
    • Chat Monitoring
    • CSAT Survey
    • File Transfer
    • Inbound Chat Notifications
    • Productivity Reports
    • Queue Management
    • Single User
    • Timezone
Entree
    • Canned Responses
    • Chat Conferencing
    • Chat History
    • Chat Monitoring
    • Chat Transfer
    • Co Browser
    • CSAT Survey
    • File Transfer
    • Inbound Chat Notifications
    • Mobile SDK (Android And IOS)
    • Productivity Reports
    • Queue Management
    • Screen Share
    • Social Media Integration (Facebook And Twitter)
    • Timezone
A La Carte
    • Canned Responses
    • Chatbot
    • Chat History
    • Chat Monitoring
    • Chat Transfer
    • Co Browser
    • CSAT Survey
    • File Transfer
    • Inbound Chat Notifications
    • Mobile SDK (Android And IOS)
    • Multilingual
    • Productivity Reports
    • Queue Management
    • Screen Share
    • Social Media Integration (Facebook And Twitter)
    • Support Ticket Creation
    • Timezone
    • Video Chat
    • WhatsApp Integration

Omnichannel

CZ Omni is an All-in-One Omnichannel solution that enables a seamless agent experience. A smart integration of all channels like telephony, chat, social media, Email or WhatsApp, allows you to track customer conversation and their intent. Leverage CZ-Omni for inbound and outbound processes. Make the most of the integrated CRM and Lead Management.

Entree
  • OMNI
    • Customer Timeline
    • Omnichannel Routing
  • Chat
    • Canned Responses
    • Chat Conferencing
    • Chat History
    • Chat Monitoring
    • Chat Transfer
    • Co Browser
    • CSAT Survey
    • File Transfer
    • Inbound Chat Notifications
    • Mobile SDK (Android And IOS)
    • Productivity Reports
    • Queue Management
    • Screen Share
    • Social Media Integration (Facebook And Twitter)
    • Support Ticket Creation
    • Timezone
  • Helpdesk
    • Email Management
    • Knowledge Base
    • Merge Tickets
    • Productivity Reports
    • SLA And TAT Management
    • Split Tickets
    • Telephony Integration
    • Ticket Ageing Report
    • Ticket Assignment
    • Ticket Escalation
    • Workflow Automation
  • Voice
    • Blended Telephony License
    • Call Conference
    • Call Transfer
    • Campaign Management (ACD)
    • Click2call
    • CSAT Survey
    • Inbound Call
    • Initial Call Credit : 500 Minutes
    • IVR
    • LeadPush API
    • Outbound Call
    • Power Dialers (Preview And Progressive)
    • Productivity Reports
    • Queue Management
    • Queue Message
    • Skill Based Routing
    • Sticky Agent
    • Voice Logger
A La Carte
  • OMNI
    • Customer Timeline
    • Omnichannel Routing
  • Chat
    • Canned Responses
    • Chatbot
    • Chat Conferencing
    • Chat History
    • Chat Monitoring
    • Chat Transfer
    • Co Browser
    • CSAT Survey
    • File Transfer
    • Inbound Chat Notifications
    • Mobile SDK (Android And IOS)
    • Multilingual
    • Productivity Reports
    • Queue Management
    • Screen Share
    • Social Media Integration (Facebook And Twitter)
    • Support Ticket Creation
    • Timezone
    • Video Chat
    • WhatsApp Integration
  • Helpdesk
    • Email Management
    • Knowledge Base
    • Merge Tickets
    • Productivity Reports
    • SLA And TAT Management
    • Split Tickets
    • Telephony Integration
    • Ticket Ageing Report
    • Ticket Assignment
    • Ticket Escalation
    • Workflow Automation
  • Voice
    • Call Conference
    • Call Transfer
    • Campaign Management (ACD)
    • Click2call
    • CSAT Survey
    • CTI For CRM
    • GSM Outbound Calling
    • Inbound Call
    • Initial Call Credit : 1000 Minutes
    • IVR
    • LeadPush API
    • Outbound Call
    • Power Dialers (Preview And Progressive)
    • Predictive Dialer
    • Productivity Reports
    • Queue Management
    • Queue Message
    • Screen Recorder
    • Single User
    • Skill Based Routing
    • Sticky Agent
    • Visual IVR
    • Voice Logger

1500+ Happy Customers from small Business to Enterprise

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