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Shanghai Flavors of China Town Gains 360 degree Customer Call Visibility with C-Zentrix

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Shanghai Flavors of China Town

Shanghai Flavors of China Town is a well-known restaurant brand delivering authentic Chinese cuisine to customers across India. Their commitment to providing excellent service extends beyond the dining experience right into how they engage with their customers. To manage increasing outreach needs, they turned to C-Zentrix for a cloud-based communication solution that ensures structured calling, real-time monitoring, and enhanced customer experiences.

Use Case

Streamlining Customer Outreach and Improving Call Management

Industry

Food & Beverage

Region

India

Challenges

  • Agents were using personal mobile phones for customer calls.
  • No centralized system for tracking or monitoring outreach efforts.
  • Lack of visibility into agent performance and customer interactions.
  • Manual dialing resulted in delays and inconsistent communication.
  • Management lacked data and insights to drive performance improvements.

Solutions

CZ Cloud Dialer Solution with Admin License

Transformation and Results

  • 30–40% increase in agent productivity through automated dialing.
  • 25% improvement in operational efficiency within 3 months.
  • Faster response times and more personalized customer communication.
  • Full visibility and control of the agent-customer interaction journey.
  • 100% call recordings and detailed reports for quality assurance and training.
  • Streamlined workflows, reducing manual tasks and increasing focus on CX.

Download the case study to get a glimpse into our solution.