C-Zentrix empowers BPOs with AI-powered dialing, omnichannel engagement, quality management, and recording to scale operations, ensure SLAs, boost productivity, and reduce costs across interactions.
From inbound customer service and outbound sales calls to quality monitoring and workforce management, C-Zentrix powers the operations that define your margins.
Deliver consistent, high-quality customer service across voice, chat, email, WhatsApp, and social, from a single agent desktop. AI agents absorb Level 1 queries so your live agents spend time on conversations that actually need human judgement.
Lower AHT, higher FCR, reduced agent attrition with AI assistant, better CSAT scores.
Power outbound sales, collections, and survey campaigns with predictive dialling, multi-lead dialling, rule-based retry logic, and DNC compliance, so agents spend more time talking and less time waiting for connections.
Higher right-party contact rate, more productive agent hours, improved collections recovery, and strict TRAI compliance, across all outbound process types.
Move from random sample-based manual QA to 100% AI-powered call scoring. Flag compliance breaches in real time, surface coaching opportunities automatically, and deliver consistent quality across every agent, shift, and client process.
60% reduction in manual QA effort, faster agent improvement cycles, lower client escalation rates, and a complete audit trail for every interaction.
Support work-from-home, hybrid, and multi-location agent teams with cloud-based flexibility. Monitor and manage remote agents as effectively as in-office teams, with the same call quality, visibility, and productivity tools.
Faster onboarding for new processes, consistent quality across remote and in-office agents, and infrastructure that scales with your client pipeline.
Give your operations and client success teams the reporting depth they need with live dashboards for intraday management and 80+ pre-built historical reports for SLA reviews, client business reviews, and performance benchmarking.
Faster intraday decision-making, airtight SLA evidence for client reviews, and a reporting layer that scales from team leader to CX head without manual data work.
Powerful Features
C-Zentrix brings together everything BPOs and outsourced contact centres need to maximise efficiency, protect margins, and deliver measurable client outcomes.
Conversational bots handle level 1 inbound queries and outbound collection calls 24×7, reducing live agent dependency for routine interactions.
100% call scoring, real-time sentiment, compliance keyword flagging, and automated agent scorecards, no manual sampling needed.
Live dashboards plus 80+ pre-built reports, with API push to third-party BI tools for client-level SLA reporting.
Real time assistant for agents providing turn by turn assistance and suggesting next best action from real time conversation.
Flag the calls or conversation which needs the supervisor's intervention. Pick the call from the intent detection and let the supervisor barge-in the call.
Cloud-native VoIP / SIP connectivity and Mobile App lets agents work from any device, anywhere, with the same monitoring and QA coverage as in-office teams.
Standard APIs connect C-Zentrix to any client CRM, ticketing system, or data warehouse, no rip-and-replace of existing client infrastructure.
Forecast workload, shrinkage and design capacity planning with the power of machine learning models. Mobile App for agent and team leader to bid and apply.
Ready to run leaner, faster BPO operations?
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