The advanced Rule Based Dialing helps users to go beyond standard predictive algorithm and create their own algorithms for dialing based on region, demography or simple rules like LIFO (Last In First Out) or FIFO (First In First Out) which can be used as per the business needs.
The CZ Predictive Dialer evolves its dialing pattern over a shift, based on the quality of lead list, the gateway connectivity pattern, Average Handling Time (AHT) for the agents and the abandon call percentage as prescribed by the industry standards. So you get a dialer that’s truly adaptive
CZ Dialer not only gives you an easy option to import database but also integrates easily with third party lead sources like website, CRM, LMS etc. so the leads can directly flow to the CZ Dialer for a real time connect.
With CZ Predictive Dialer, pick within the multiple dialing modes available like predictive, progressive, preview or manual. You can even vary the modes for different campaigns running in parallel.
Predictive dialer collects data and predicts agent’s availability, average call answer time and places the outbound calls just before the agent becomes available. It automatically dials several contacts at the same time until one answers; and then transfers the call to the most appropriate agent. It can detect answering machine, busy tones or Special Information Tone (SIT) and transfers the call to the agent when a live person is connected.
Progressive dialer makes one call at a time, for each agent. The system automatically paces dialing based on recent call abandonment rates and only dials out when an agent becomes available. It boosts agent productivity without the risk of increasing abandonment rates by making too many calls that the agent can't respond to. This is very relevant for low volume high value campaigns.
Preview Dialer allows each contact record to be automatically delivered to agents based on the outbound campaign list. This enables agents to review contact details, specific customer information, prior to placing a call. This ensures they are fully prepared before engaging with the customer. They can also skip to the next contact.
The advanced Rule Based Dialing helps users to go beyond standard predictive algorithm and create their own algorithms for dialing based on region, demography or simple rules like LIFO (Last In First Out) or FIFO (First In First Out) which can be used as per the business needs.
The CZ Predictive Dialer evolves its dialing pattern over a shift, based on the quality of lead list, the gateway connectivity pattern, Average Handling Time (AHT) for the agents and the abandon call percentage as prescribed by the industry standards. So you get a dialer that’s truly adaptive
CZ Dialer not only gives you an easy option to import database but also integrates easily with third party lead sources like website, CRM, LMS etc. so the leads can directly flow to the CZ Dialer for a real time connect.
With CZ Predictive Dialer, pick within the multiple dialing modes available like predictive, progressive, preview or manual. You can even vary the modes for different campaigns running in parallel.
Predictive dialer collects data and predicts agent’s availability, average call answer time and places the outbound calls just before the agent becomes available. It automatically dials several contacts at the same time until one answers; and then transfers the call to the most appropriate agent. It can detect answering machine, busy tones or Special Information Tone (SIT) and transfers the call to the agent when a live person is connected.
Progressive dialer makes one call at a time, for each agent. The system automatically paces dialing based on recent call abandonment rates and only dials out when an agent becomes available. It boosts agent productivity without the risk of increasing abandonment rates by making too many calls that the agent can't respond to. This is very relevant for low volume high value campaigns.
Preview Dialer allows each contact record to be automatically delivered to agents based on the outbound campaign list. This enables agents to review contact details, specific customer information, prior to placing a call. This ensures they are fully prepared before engaging with the customer. They can also skip to the next contact.
The advanced Rule Based Dialing helps users to go beyond standard predictive algorithm and create their own algorithms for dialing based on region, demography or simple rules like LIFO (Last In First Out) or FIFO (First In First Out) which can be used as per the business needs.
The CZ Predictive Dialer evolves its dialing pattern over a shift, based on the quality of lead list, the gateway connectivity pattern, Average Handling Time (AHT) for the agents and the abandon call percentage as prescribed by the industry standards. So you get a dialer that’s truly adaptive
CZ Dialer not only gives you an easy option to import database but also integrates easily with third party lead sources like website, CRM, LMS etc. so the leads can directly flow to the CZ Dialer for a real time connect.
With CZ Predictive Dialer, pick within the multiple dialing modes available like predictive, progressive, preview or manual. You can even vary the modes for different campaigns running in parallel.
Predictive dialer collects data and predicts agent’s availability, average call answer time and places the outbound calls just before the agent becomes available. It automatically dials several contacts at the same time until one answers; and then transfers the call to the most appropriate agent. It can detect answering machine, busy tones or Special Information Tone (SIT) and transfers the call to the agent when a live person is connected.
Progressive dialer makes one call at a time, for each agent. The system automatically paces dialing based on recent call abandonment rates and only dials out when an agent becomes available. It boosts agent productivity without the risk of increasing abandonment rates by making too many calls that the agent can't respond to. This is very relevant for low volume high value campaigns.
Preview Dialer allows each contact record to be automatically delivered to agents based on the outbound campaign list. This enables agents to review contact details, specific customer information, prior to placing a call. This ensures they are fully prepared before engaging with the customer. They can also skip to the next contact.
The skill based predictive dialing helps customers to optimize the utilization of the agents on the floor and hands over relevant leads to the specific agents. Multiple skills can be set for a Tele-Caller for outbound predictive dialer mode. Skills can be language, product expertise, etc. The skill matrix will have the skill details of agents so that when a call is connected then it is routed to the right skilled agent on the floor.
The CZ Predictive Dialer is not only adaptive but easy to use as well, with very simple configuration steps and an intuitive web based user interfaces for the administrator. The integrations with other C-Zentrix offerings ensure that all the calls made are available throughout the customer’s journey.
The calls that were not successfully connected by the dialer are automatically dialled back based on the rules set by the administrator. This enables to reschedule the calls after a given interval and re-churn the leads. Make the most of your lead list.
CZ Dialer implements strict algorithm for call back so that the call is connected to the same agent who the customer spoke with the first time. The call back rules can be based on standard switch level disposition as well as customized disposition as set by the dialer administrator.
Call blending is possible with the Predictive Dialer. This means the same agent can take predictive/progressive/preview/
manual outbound as well as inbound calls when free. Different mode of outbound dialing can be set for different campaigns.
CZ Dialer automatically records and stores all the calls made, so you can evaluate them for training and reporting purposes.
The CZ Dialer is capable of generating more than 50 types of reports apart from the endless customisation options. Administrator can also set tiered access to the reports. When the call gets disconnected, the report can indicate from which end the call was disconnected!.
Call Center Dialer is an integral part of outbound call center software to enable outbound calling. It is commonly used in call centers for telemarketing operations and outbound sales processes.
The Call Center Dialer works by automatically dialing a list of phone numbers from a predefined database or contact list. It can be set to various dialing modes, such as preview dialing, progressive dialing, or predictive dialing, depending on the specific requirements of the call center.
When selecting a Dialer Software for your business, consider the following features to choose the right Dialer.
By considering these factors, you'll be able to choose a dialer software solution that aligns with your business requirements and enhances your call center operations.
A Predictive Dialer is an automated telephone dialing system that dials from a repository of contact phone numbers and connects the agent as soon as a human voice is detected. It automatically dials several contacts at the same time (pacing ratio) until one of the contacts answers, and connects the available agent.
It can detect an answering machine, busy tones or Special Information Tone (SIT) and transfers the call to the agent when a live person is connected. Businesses involved in market research, telemarketing, lead generation prefer to use predictive dialer.
A progressive dialer is another type of automated telephone dialing system used in call centers and telemarketing operations. As the name suggests, it progressively dials out the contact in 1:1 pacing ratio. So as soon as the agent is in free state, the dialer dials out the next contact. It typically provides agents with relevant information about the call, such as the caller's details or the purpose of the call, to help them prepare before answering.
It is designed to increase efficiency and productivity by automatically dialing a list of phone numbers and connecting agents to live calls. Thereby reducing idle time and increasing the number of live conversations.
The following features will help call centers manage and track their calling activities, gather data for analysis and training purposes, and improve overall performance.
Predictive dialers dial multiple numbers simultaneously and rely on statistical algorithms to predict agent availability and call connect rates.
Progressive dialers dial one number at a time and wait for an agent to become available before initiating the next call. This ensures that there is always an agent ready to take the call when a connection is established, minimizing the likelihood of abandoned or dropped calls.
Preview dialer software allows agents to review customer details and prepare for the call before initiating the dialing process. Here's how it typically works:
In preview mode the agent has to click the dial button to initiate the call.
A preview dialer is used where the sales agent is going to engage with a lead but need to know about the lead before dialing out. It leads to:
The choice of dialer depends on the specific needs and priorities of the call center or sales team.