Multi channels like Voice, Chat, Email, Bot, SMS and social are seamlessly integrated over CZ Omni and provide multi touchpoints to the customers.
TROUBLE TICKETING APPLICATION
CZ Helpdesk is used for managing customer complaints and queries over call, email, SMS, social and chat. Each complaint or query is assigned a unique ticket number which is tracked till its closure. CZ Helpdesk can escalate tickets as per defined rules set by administrator.
LEAD MANAGEMENT SYSTEM
CZ LMS manages all leads flowing from various lead sources - enquiries from students and parents into one central system. This is forwarded to CZ dialer for automated and instantaneous calling.
Standard web based APIs
For integration with any standard campus management system or existing legacy system.
For automated dial out and broadcast of critical messages related to exam dates, holidays, disaster management,etc.
C-SAT Survey module
CZ IVR comes with a standard C-SAT module over IVR which can be customized for a C-SAT survey using DTMF input or voice input. Surveys are done to measure course success, teacher’s acceptance with students, etc.
MISSED CALL PLATFORM
CZ Missed call provides simple and cost effective way for students to show interest in specific course for registration. The moment a missed call is received the CZ dialer dials out and connects the student/parent to the admission department.
Self service and Bot
CZ Bot provides a 24/7 virtual assistant to students and reduces their wait time. CZ Guide provides knowledge base which is an easy to use self service for students and parents.
For conducting practical exams for computer skills
For conducting parents teacher meet or guest lectures.