CZ Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.
CZ Bot can quickly transfer chats to Live agents, if need be. This happens seamlessly, without any transition time so your users do not feel any break in their conversation. The agent has a snapshot of the interaction that the user had with CZ Bot, so that the agent can quickly jump into action.
CZ Bot is utilized for various applications. It can be used by your customers to get easy assistance. Likewise it can also provide assistance to the employees – be it IT, Finance or HR departments. And can be easily used seamlessly by distributed teams.
CZ Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.
CZ Bot can quickly transfer chats to Live agents, if need be. This happens seamlessly, without any transition time so your users do not feel any break in their conversation. The agent has a snapshot of the interaction that the user had with CZ Bot, so that the agent can quickly jump into action.
CZ Bot is utilized for various applications. It can be used by your customers to get easy assistance. Likewise it can also provide assistance to the employees – be it IT, Finance or HR departments. And can be easily used seamlessly by distributed teams.
CZ Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.
CZ Bot can quickly transfer chats to Live agents, if need be. This happens seamlessly, without any transition time so your users do not feel any break in their conversation. The agent has a snapshot of the interaction that the user had with CZ Bot, so that the agent can quickly jump into action.
CZ Bot is utilized for various applications. It can be used by your customers to get easy assistance. Likewise it can also provide assistance to the employees – be it IT, Finance or HR departments. And can be easily used seamlessly by distributed teams.
CZ Bot can handle large number of customers, simultaneously. Enjoy low training cost and no agent attrition cost. CZ Bot provides support 24×7 resulting in no wait time for customers. It can efficiently manage queries with various skill requirements.
CZ Bot’s response is very close to live agent. It has the ability to understand the context, grammar and semantics. The Bot has the ability to learn and upgrade over a period. Just ask it as you speak with a human!
Quick integration with your web portals and web apps like ticketing tools, ERP & CRM. The CZ Bot integrates well with third party chat too. With API integrations with CRMs, CZ Bot can smartly fetch answers which otherwise an agent had to do – find the status of my purchase/delivery or it can be anything.
The administrator gets a detailed Bot report like interaction history, reports of all unanswered questions or unsatisfied answers. The answers can be refined and CZ Bot becomes more intelligent, everyday.
A Chatbot is a software which provides automated responses to users queries. The software can be rule-based or powered by an artificial intelligence (AI) system designed to simulate human conversation and interact with users through text or options (like buttons). CZ Chatbots are created to engage in natural language conversations with humans, providing information, answering questions, performing tasks, or assisting with various activities.
Chatbots use natural language processing (NLP) and machine learning algorithms to understand and respond to user input. They analyze the text and identify user intent, and generate appropriate responses based on pre-defined rules or learned patterns. For intent understanding, a wide variation of intents are used for training (supervised learning). Nowadays using Large Language Model (LLM), generative AI can create responses (like ChatGPT or Bard).
- 24/7 availability: Chatbots can provide round-the-clock customer support.
- Efficiency: They can handle multiple inquiries simultaneously.
- Cost-effective: Chatbots reduce the need for human agents in routine tasks.
- Consistency: They provide consistent and accurate responses.
- Data collection: Chatbots can gather valuable user data for analysis.
- What are the limitations of chatbots?
- Limited understanding: Chatbots may struggle with complex or ambiguous queries.
- Lack of empathy: They cannot provide emotional support like humans.
- Initial setup: Developing and training chatbots can be time-consuming.
- Maintenance: Chatbots require regular updates and improvements.
Voicebots work by processing audio input from users, converting it into text (Speech to Text), and then using NLP algorithms to understand and generate responses. The responses are then played by TTS (Text to Speech) or recorded voice bytes. Voicebots can access databases, APIs, or other sources of information to provide relevant answers or perform tasks.
Voicebots interact with users through spoken language, while chatbots use text-based interfaces like webchats or messaging apps like WhatsApp or Telegram. Both rely on NLP but are adapted to different communication channels.
- Limited understanding: Chatbots may struggle with complex or ambiguous queries.
- Lack of empathy: They cannot provide emotional support like humans.
- Initial setup: Developing and training chatbots can be time-consuming.
- Maintenance: Chatbots require regular updates and improvements.