Hassle free UI
Get CZ Bar on a single screen so your agents do not need to shift between multiple interfaces. CZ Bar snuggly fits on the agent screen and all call center software functionality is accessible to them through CZ Bar CTI.
CRM integration
CZ Bar is integrated with the leading CRMs like Salesforce, Microsoft Dynamics, Freshdesk, Zoho, Zendesk, LeadSquared, Talisma, Impel, CRM Next, SAP CRM, Oracle, Sugar CRM, etc. This Computer Telephony Integration (CTI) is available in some of the CRM marketplaces as well. It can be easily integrated with in-house/proprietary CRMs as well.
MULTI TELEPHONY FUNCTIONALITIES
CTI provides call center software functionalities like calling, conferencing, redial, put on hold, schedule call back, multi level dispositions and call remarks.
ON-PREMISE & ON CLOUD CAPABILITIES
CZ Bar is super flexible, it can scale to cover all your requirements as and when they come. It can be installed over the cloud and on premise as well.
SECURED CALL
CZ bar (CTI) ensures the call is accessed by assigned agents only. It neatly tugs agent verification through OTP or call verification. This also ensures the agent is ready for the call.