It has become quite essential for health companies to provide excellent customer support to their patients. Where even a minute of the time saved can be the difference between life and death, such 24x7 help desk support with expert health specialists at the help desk are the lifeline of many people. Patients can call in to get appointments scheduled, ask for instant help and get connected to a specialist sitting at a remote location.
The1 CZ Callblast solution of C-Zentrix Healthcare Suite helps to automatically call patients and remind them about their scheduled dose of medicine or scheduled re-checkup. The C-Zentrix Healthcare Suite also helps to connect Patient and Doctors over a video or audio conference. With Video consulting, doctors can easily diagnose and help the patients in a contactless way. This not only gives easier access but is also much safer.
In the event of any health camps like eye camps, the missed call solution of C-Zentrix Healthcare Suite can be used for quick registration of the interested patients for the camp. Critical services like ambulances, blood from blood bank, etc. can be quickly requested by calling this central help desk. A combination of C-Zentrix telephony and CZ Helpdesk helps track every single request and make sure that all requests are closed inside the standard TAT.
Multi channels like Voice, Chat, Email, Bot, SMS and social are seamlessly integrated over CZ Omni and provide multi touchpoints to the customers.
TROUBLE TICKETING APPLICATION
CZ Helpdesk helps in managing complaints and queries of patients over call, email, SMS and chat. Each complaint or query is assigned to specific medical department and is tracked to closure.
Standard web based APIs
For integration with any standard hospital management system or existing legacy system.
IVR based doctor appointment scheduling
The doctor's roaster from Hospital Management System (HMS) can be announced over the IVRs using TTS (Text to Speech) and customer can block the doctor's time over the IVR.
Missed call based registration
Missed call can be used for registration over the phone without incurring any cost. On every missed call a SMS for registration is sent to the patient. This has been widely used for blood camps, eye donation camps, etc.
Automatic medical report announcement
The CZ Contact Centre solution is integrated with the HMS which stores all medical reports of the customers. The doctor can call on a dedicated internal number and listen to the medical report of the patient by entering the patient ID. The report is announced using TTS engine.
Self service and Bot
CZ Bot provides a 24/7 virtual assistant to patients and reduce their wait time. CZ Guide provides the knowledge base and provides easy to use self service to travellers.