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Customer Experience

Customer Experience Simplified

C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.

Our Global Presence

Solutions

Omnichannel CX
  • Allows brands and their contact centres to deliver consistent CX
  • Seamlessly integrate multi touchpoint over Omni Channel platform
  • Engage with your customers from voice to non-voice and digital channels.
  • Empower your agents with the right context to improve FCR
  • Integrate with CZ LMS and CZ Helpdesk for a complete Contact Centre Solution
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Contact Centre
  • Optimize your agent time with intelligent call allotment
  • Scale operations with cluster based architecture
  • High availability with 99.99% uptime, virtually no downtime
  • With CZ Bar give all the tools to your agents on single screen
  • Get advanced reports and optimise your operations
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Marketing Solutions
  • Expand your top of funnel with C-Zentrix’s marketing solutions
  • Explore solutions like CZ Chat, CZ Bot, CZ Magic Call, CZ Callblast and more
  • Integrate these with SMS and Email support
  • Reach your customers on the channel they prefer
  • Track your lead lifecycle and automate your efforts through CZ LMS
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Remote Team Solution
  • Easy to use CZ Mobile App to connect with your remote/field teams
  • Benefit from lower overheads, flexible working hours and time zone flexibility
  • Achieve the “always on” service delivery that today’s consumers expect
  • Enjoy CRM and dialer functionality from mobile device.
  • Get secured access to all the call recordings on cloud
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1500+ happy customers

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Testimonial

Customer Success Stories

See how our customer engagement solutions work!