Create Happy Customers with C-Zentrix's Omni

Integrate all communication channels - Voice, Digital and CRM


Introducing 'CZ Omni'

The ultimate customer experience platform that will revolutionize the way you interact with your customers!

C-Zentrix's Omni Introduce Image

An all-in-one platform that integrates various channels of communication such as Voice, Chat, WhatsApp, Email, SMS, Social Media, Bots and more, into a single interface along with an integrated CRM!

Yes, you can now manage all your customer interactions from one place, making it easier to streamline your processes and improve your efficiency.

CZ Omni also comes with a range of powerful features and benefits, such as:
Analytics and Reports
3rd party Integration
Multilingual Support
Unified dashboard
Customer Journey

CZ Omni is indeed a game-changer when it comes to customer experience management.

So, what are you waiting for?

Try CZ Omni today and see the difference for yourself!

But that's not all, Here's More!

CZ Flagship products to elevate customer engagement & support


The most popular call center platform with autodialers, ACDs, IVR, voice logger, analytics and reports. The call center solution is available in cloud, premise and even hybrid.

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A powerful messaging tool that facilitates real-time conversations between brands and their customers using webchat, Mobile Apps, WhatsApp, Telegram and Social Apps

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Helpdesk CRM

A comprehensive ticketing system that enables brands to efficiently manage customer queries and support requests. Integrated with email, automatic tickets can be created. Enhance case management with SLA, escalation rules, custom workflows and timely notifications using SMS, Email or WhatsApp.

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An interactive voice response system that enables brands to automate their customer interactions. The IVR can be made self service, personalised and integrated with 3rd party CRM to fetch and capture data from the caller. Create high IVR containment with state of the art IVR design.

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An AI-powered chatbot that delivers personalized conversations and resolves complex customer queries and support requests with ease. Voicebots that can interact with leads to initiate sales or engage with customers to collect feedback or even payments. Advanced speech engine, NLP and Conversational AI - get the bot that your customers love.

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Companies around the world rely on C-Zentrix

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Modernize your contact center and stay ahead of the competition

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