CRM is pivotal in managing customer relationship. C-Zentrix suite coupled with CRM provides superior customer experience. Integrating CZ Bar with CRMs via REST APIs ensures a seamless data management between the two platforms. C-Zentrix is integrated with various CRMs, notably Salesforce, Microsoft Dynamics, Zoho, Freshdesk and many more. The integration ensures that the agents have a single window for both CRM and telephony and can perform all the telephony operations like call, pause, conference, redial, schedule call back etc from the CRM window itself.
CRM Partner
CRM is pivotal in managing customer relationship. C-Zentrix suite coupled with CRM provides superior customer experience. Integrating CZ Bar with CRMs via REST APIs ensures a seamless data management between the two platforms. C-Zentrix is integrated with various CRMs, notably Salesforce, Microsoft Dynamics, Zoho, Freshdesk and many more. The integration ensures that the agents have a single window for both CRM and telephony and can perform all the telephony operations like call, pause, conference, redial, schedule call back etc from the CRM window itself.
Our CRM Partners
BPO Partner
Cost effective and efficient contact centre solution plays an important role in success of any BPO. C-Zentrix has helped top BPOs like Teleperformance, Arvato- Bertelsmann, Caretel India, Magus Dialog, Qualtouch solutions, Aditya Birla Minacs, IKF Technologies and many more by providing best in class contact centre solution. Our solution enables BPOs with features like:100% call recording, Live call barging, advanced load balancer, custom reports and full-fledged omni channel solution.
BPO Partner
Cost effective and efficient contact centre solution plays an important role in success of any BPO. C-Zentrix has helped top BPOs like Teleperformance, Arvato- Bertelsmann, Caretel India, Magus Dialog, Qualtouch solutions, Aditya Birla Minacs, IKF Technologies and many more by providing best in class contact centre solution. Our solution enables BPOs with features like:100% call recording, Live call barging, advanced load balancer, custom reports and full-fledged omni channel solution.
Our BPO Partner
System Integration
Customer experience has become a key success factor for any business. In this era of IT, even government projects often request for customer experience software. C-Zentrix with their versatile domain experience has been best and cost effective OEM (Other equipment manufacturer) for SIs (System integrators). With over more than 13 years of domain experience, C-Zentrix has robust customer experience application which can be integrated easily with any other system and this handshaking capability makes the difference over competitors like Cisco, Avaya, Genesys. Our capability in terms of 99.99% uptime consistently, flexibility to integrate with any existing system, and 24X7 support help us build strong engagement with customers.
System Integration
Customer experience has become a key success factor for any business. In this era of IT, even government projects often request for customer experience software. C-Zentrix with their versatile domain experience has been best and cost effective OEM (Other equipment manufacturer) for SIs (System integrators). With over more than 13 years of domain experience, C-Zentrix has robust customer experience application which can be integrated easily with any other system and this handshaking capability makes the difference over competitors like Cisco, Avaya, Genesys. Our capability in terms of 99.99% uptime consistently, flexibility to integrate with any existing system, and 24X7 support help us build strong engagement with customers.
Our System Integration Partners
CC Consultants
Individual consultants also have opportunity to sing up with us to provide best in class customer experience application to their key accounts. We have dedicated pre-sales team to help Consultants in understanding the client requirement and proposing the solution. Our dedicated partner manager helps consultant during entire sales cycle, enabling prospect, arranging demo to understand C-Zentrix solution.
CC Consultants
Individual consultants also have opportunity to sing up with us to provide best in class customer experience application to their key accounts. We have dedicated pre-sales team to help Consultants in understanding the client requirement and proposing the solution. Our dedicated partner manager helps consultant during entire sales cycle, enabling prospect, arranging demo to understand C-Zentrix solution.
Resellers
Setup your own business within the modest budget. We offer you an inexpensive way to begin with selling a wide range of unparalleled contact centre and customer experience solution. No infrastructure costs, no maintenance, & no resources required. C-Zentrix offers cost-effective, capable solution to give your customers a quick start. As a reseller, you can sell or distribute various C-Zentrix products and solutions as per your customer need and suitability.
Resellers
Setup your own business within the modest budget. We offer you an inexpensive way to begin with selling a wide range of unparalleled contact centre and customer experience solution. No infrastructure costs, no maintenance, & no resources required. C-Zentrix offers cost-effective, capable solution to give your customers a quick start. As a reseller, you can sell or distribute various C-Zentrix products and solutions as per your customer need and suitability.
Hardware Aggregator
Customer experience has become the critical part for any application. C-Zentrix have specific solution which can run on any hardware with minimum requirement of browser. Also, we have standard APIs which can be integrated seamlessly over any system. Our system is available over cloud as well on premise. It can run on standard servers and interface with gateways, switches and PRI cards. We partner with hardware aggregators to bundle solution that help in cross selling and up selling.
Hardware Aggregator
Customer experience has become the critical part for any application. C-Zentrix have specific solution which can run on any hardware with minimum requirement of browser. Also, we have standard APIs which can be integrated seamlessly over any system. Our system is available over cloud as well on premise. It can run on standard servers and interface with gateways, switches and PRI cards. We partner with hardware aggregators to bundle solution that help in cross selling and up selling.
