Understand your customer needs thoroughly and serve excellence across any channel. A unified platform paired with workforce automation, enables your agents to resolve your customer issues faster and efficiently.
Amaze your customers with the accessibility of support on their preferred channels and build a long lasting relationship in every step of the customer journey.
Help agents with a 360-degree channel and customer view. Take advantage of an intelligent routing engine that routes the request to the best available agents from different channels while drastically reducing the wait time.Explore Omnichannel Contact Center
Meet the customer expectations with a comprehensive voice and digital channel support. Now you can use omnichannel for your outbound processes (sales driven) as well as for inbound processes (support driven). And if you are running a blended process, this is the right solution as the Omnichannel keeps track of the prospect to the customer journey.
Connect customers to your best skilled agent with skill based routing and give them the best customer experience. Achieve greater flexibility in deciding and modifying the queue policy like First In First Out (FIFO), Least Recent etc for call distribution. Also, it provides information to the caller regarding the queue position and the next best action on queue timeout.
Our advanced dialer collects data and predicts the agent’s availability, average call answer time and places the outbound calls just before the agent becomes available. It automatically dials several contacts at the same time until one answers; and then transfers the call to the most appropriate agent. It can detect answering machines or busy tones and transfer the call to the agent when a live person is connected. It saves significant time for sales agents and maximizes possible revenue opportunities.
There is a growing need to interact with brands over digital channels like chat, video or social channels (like WhatsApp, Telegram, Viber, Line, Facebook, Twitter, Instagram, Google Business etc). You can use digital channels for call deflection to save the customer waiting time. With AI-driven bots, you are available to your customers 24X7.
We evaluated the top three contact center service providers and chose C-Zentrix as our partners for all our customer service delivery processes. The team at C-Zentrix, right from the sales personnel to our account manager are immersed with our team as one family.
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Easily integrate our native CRM or any popular CRM with your contact center to improve
your agent productivity without any complexity or high cost