Multi channels like Voice, Chat, Email, Bot, SMS and social are seamlessly integrated over CZ Omni and provide multi touchpoints to the customers.
TROUBLE TICKETING APPLICATION
CZ Helpdesk helps in managing complaints and queries of patients over call, email, SMS and chat. Each complaint or query is assigned to specific medical department and is tracked to closure.
Standard web based APIs
For integration with any standard hospital management system or existing legacy system.
IVR based doctor appointment scheduling
The doctor's roaster from Hospital Management System (HMS) can be announced over the IVRs using TTS (Text to Speech) and customer can block the doctor's time over the IVR.
Missed call based registration
Missed call can be used for registration over the phone without incurring any cost. On every missed call a SMS for registration is sent to the patient. This has been widely used for blood camps, eye donation camps, etc.
Automatic medical report announcement
The CZ Contact Centre solution is integrated with the HMS which stores all medical reports of the customers. The doctor can call on a dedicated internal number and listen to the medical report of the patient by entering the patient ID. The report is announced using TTS engine.
Self service and Bot
CZ Bot provides a 24/7 virtual assistant to patients and reduce their wait time. CZ Guide provides the knowledge base and provides easy to use self service to travellers.