With CZ Callblast, you can dial hundreds and thousands of numbers simultaneously. So be it a small group of customers or a large database, you can customise messages for each group and send it to all, at once.
Use CZ Callblast for multiple purposes - for surveys and polls, insurance renewals, collection reminders, flight/train reschedule, disaster management and many more applications. The list for calling can be uploaded in excel format directly to the CZ Callblast system or can be pushed in real time from third party applications. Apart from automated voice broadcast, CZ Callblast can guide people to go through the IVR, collect their response through number prompts or even connect to customer service representative.
Using standard HTTP based APIs, databases can be pushed to CZ Callblast directly from third party applications like CRMs, BI tools, SMS gateways and Websites etc. This ensures easy outreach to the lead list or existing customer list.
CZ Callblast gives you control over the number on the caller ID, you can use your private number or decide to mask it.
With CZ Callblast, you can dial hundreds and thousands of numbers simultaneously. So be it a small group of customers or a large database, you can customise messages for each group and send it to all, at once.
Use CZ Callblast for multiple purposes - for surveys and polls, insurance renewals, collection reminders, flight/train reschedule, disaster management and many more applications. The list for calling can be uploaded in excel format directly to the CZ Callblast system or can be pushed in real time from third party applications. Apart from automated voice broadcast, CZ Callblast can guide people to go through the IVR, collect their response through number prompts or even connect to customer service representative.
Using standard HTTP based APIs, databases can be pushed to CZ Callblast directly from third party applications like CRMs, BI tools, SMS gateways and Websites etc. This ensures easy outreach to the lead list or existing customer list.
CZ Callblast gives you control over the number on the caller ID, you can use your private number or decide to mask it.
With CZ Callblast, you can dial hundreds and thousands of numbers simultaneously. So be it a small group of customers or a large database, you can customise messages for each group and send it to all, at once.
Use CZ Callblast for multiple purposes - for surveys and polls, insurance renewals, collection reminders, flight/train reschedule, disaster management and many more applications. The list for calling can be uploaded in excel format directly to the CZ Callblast system or can be pushed in real time from third party applications. Apart from automated voice broadcast, CZ Callblast can guide people to go through the IVR, collect their response through number prompts or even connect to customer service representative.
Using standard HTTP based APIs, databases can be pushed to CZ Callblast directly from third party applications like CRMs, BI tools, SMS gateways and Websites etc. This ensures easy outreach to the lead list or existing customer list.
CZ Callblast gives you control over the number on the caller ID, you can use your private number or decide to mask it.
Broadcast recorded messages automatically across to numerous people in quick time. It can be used effectively to reach people in cases of disaster management, social awareness, emergency holiday announcements, etc.
CZ Callblast is an effective survey tool which can be used to take feedbacks from customers without any human intervention. As soon as the call is answered by the customer, they are taken through an IVR flow where he is asked various questions and the answer can be punched in as a DTMF input option from his mobile or land line. A detailed survey report is available for the administrator.
Text To Speech functionality helps the system to pick relevant information (example: account balance, date and time, status of complaints, queries, etc.) from a third party database and announce it to the customer using text to speech engine. This is very useful for scenarios where the customer should be updated about his account status, payment status, etc. on a daily basis.
With automatic voice broadcast, repetitive messages can be sent through CZ Callblast and significant cost is reduced by outbound call agents. Also in a very short time all the intended users can be reached. The calls that get abandoned can be retried by CZ Callblast or passed down to the agents as per the disposition.
The callblast campaigns can be optimized. The daily reports help you to know when is the best day and time to call. Get daily breakdown of the calls made, transfers and costs for your voice broadcasting campaigns.
CZ Callblast can broadcast people your message and let them press-1 or any number between 0 & 9, to transfer calls to an agent or ask the person to leave a message. Review the audio recordings, agent interactions and analyze the daily conversion rate for your press-1 campaign, with the daily reports.
CZ Callblast can be scheduled for the people who have provided permission to be contacted. With numbers registered with DNC, the calls will not be dialled out, which avoids TRAI and other governments violation.
Now, make the interaction more natural. With the power of speech recognition, CZ Callblast can naturally interact with callers and take the inputs from their voice. No need of the clumsy DTMF, to say yes - Press 1.