Privacy Policy
1. Introduction
Towards Vision Technologies Limited ("TVT Ltd."), operating its C-Zentrix brand and website, respects the privacy of individuals who visit and interact with the C-Zentrix website and services. This Privacy Policy / Privacy Notice explains how C-Zentrix may collect, use, process, disclose, protect and retain personal information obtained through the website, contact forms, enquiry forms, service-related interactions and other online interactions with C-Zentrix. We are committed to handling personal information responsibly and in accordance with applicable privacy and data-protection requirements. This Privacy Policy should be read together with any applicable terms of use, contractual terms and other notices provided to individuals at the time information is collected.
2. Who We Are
C-Zentrix is a brand of Towards Vision Technologies Limited (TVT Ltd.). For the purposes of this Privacy Policy, references to "C-Zentrix", "TVT", "we", "us" or "our" refer to Towards Vision Technologies Limited and, where applicable, its C-Zentrix business and authorised affiliates involved in providing relevant services. TVT is responsible for determining how personal information collected through its website and applicable business interactions is handled, subject to the nature of the specific processing activity and applicable law.
3. Scope
This Privacy Policy applies to personal information collected through the C-Zentrix website, including information submitted through contact, enquiry, demo, feedback, subscription or similar forms, as well as information collected during communications relating to C-Zentrix products and services. It also applies to personal information received through other online interactions where this Privacy Policy is expressly referenced. It does not necessarily apply to websites, applications or services operated independently by third parties, even where links to those services are provided on the C-Zentrix website. Such third parties are responsible for their own privacy practices and policies.
4. Personal Data We Collect
Depending on how you interact with C-Zentrix, we may collect personal information such as your name, business email address, telephone or mobile number, organisation or company name, designation, business contact details and information that you voluntarily provide through enquiry, demo, feedback, support or communication forms. We may also collect technical information associated with your interaction with the website, such as IP address, browser or device information, access information, timestamps, log information and information generated through cookies or similar technologies, where applicable. We seek to collect information that is relevant and reasonably necessary for the purpose for which it is obtained.
5. How We Collect Personal Data
We may collect personal information directly from you when you submit an enquiry, request a product demonstration, contact us, provide feedback, subscribe to communications, request support or otherwise communicate with C-Zentrix. We may also collect certain technical information automatically when you access or use the website, subject to applicable law and the technologies deployed on the website. In certain business situations, information may also be received from authorised representatives of an organisation, customers, business partners or service providers where this is permitted and necessary for the relevant business purpose.
6. Purposes of Processing
Personal information may be processed for purposes including responding to enquiries and requests, communicating with prospective or existing customers, providing information about C-Zentrix products and services, arranging demonstrations, providing customer or technical support, managing business relationships, maintaining website security, preventing misuse or fraudulent activity, improving our website and services, managing communications and marketing activities where applicable, fulfilling contractual or business obligations, complying with applicable legal and regulatory requirements, and protecting the rights, property and security of TVT, its customers, users and other relevant parties. Personal information will be processed for specified and legitimate purposes relevant to the interaction in which it was collected.
7. Legal Basis / Applicable Grounds for Processing
TVT will process personal information in accordance with applicable privacy and data-protection requirements. Depending on the circumstances, processing may be based on consent, the provision or performance of a requested service or business interaction, compliance with a legal or regulatory requirement, or another permitted ground recognised under applicable law. Where consent is relied upon, it will be obtained through an appropriate affirmative mechanism and will be limited to the specified purpose. Where applicable law provides an individual with the ability to withdraw consent, the individual may do so through the mechanism provided by TVT, subject to any legal or contractual consequences of such withdrawal. The DPDP Act specifically provides that consent must be free, specific, informed, unconditional and unambiguous, and provides for withdrawal where consent is the basis of processing.
8. Use of Personal Data
We use personal information only for legitimate business and operational purposes connected with the relevant interaction or service. This may include responding to enquiries, communicating with individuals and organisations, providing requested information, supporting customers, administering business relationships, improving our products and website, maintaining security, conducting internal administration, complying with legal requirements and protecting our business interests and rights. We do not intend to use personal information for purposes materially incompatible with the purpose for which it was collected without providing appropriate notice or obtaining consent where required by applicable law.
9. Sharing and Disclosure
C-Zentrix may disclose personal information to authorised personnel, affiliates, service providers, professional advisers, auditors, legal advisers, consultants, technology or infrastructure service providers, business partners and other authorised parties where such disclosure is reasonably necessary for providing services, operating the business, supporting customers, maintaining security, fulfilling contractual obligations or complying with applicable law. Personal information may also be disclosed to government bodies, regulatory authorities or law-enforcement agencies where required or permitted by applicable law, legal process or a valid governmental request. We seek to ensure that third parties receiving personal information are subject to appropriate confidentiality, security and contractual requirements where applicable.
10. Third-Party Service Providers / Data Processors
TVT may engage third-party service providers to support its business and website operations, including technology, hosting, infrastructure, communication, payment, support, security, professional and other business services where applicable. Such service providers may process personal information on behalf of TVT only to the extent necessary for the services they provide and subject to appropriate contractual, confidentiality and information-security requirements. TVT will assess relevant third-party arrangements based on the nature and sensitivity of the information and the services involved and will take reasonable measures to ensure that applicable privacy and security requirements are addressed.
11. International Data Transfers
Depending on the location of customers, service providers, business operations and technology infrastructure, personal information may be accessed or processed in jurisdictions outside the country in which it was originally collected. Where personal information is transferred or made accessible across jurisdictions, TVT will take reasonable steps to ensure that the processing is carried out in accordance with applicable legal and contractual requirements and that appropriate safeguards are applied where required. International processing arrangements will be reviewed based on the nature of the information, the service involved and the applicable legal and regulatory requirements.
12. Data Security
TVT maintains an Information Security Management System and implements appropriate technical, organisational and procedural measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction. Such measures may include access controls, authentication mechanisms, confidentiality requirements, security monitoring, secure communications, vulnerability management, backup and recovery controls, incident management and other information-security safeguards appropriate to the nature of the information and associated risks. Access to personal information is restricted to authorised personnel and service providers who require such access for legitimate business purposes. No method of transmission or storage can be guaranteed to be completely secure; however, TVT continually works to maintain and improve its information-security controls.
13. Data Retention
TVT retains personal information only for as long as reasonably necessary for the purpose for which it was collected or processed, including where necessary to provide services, maintain business records, fulfil contractual obligations, comply with legal, regulatory, accounting or reporting requirements, resolve disputes, enforce agreements or protect legitimate business interests and rights. Retention periods may therefore differ depending on the nature of the information, the purpose of processing and applicable legal or contractual requirements. When personal information is no longer required and there is no continuing legal, regulatory, contractual or legitimate requirement to retain it, TVT will take appropriate steps to delete, securely dispose of or anonymise the information in accordance with its applicable information-retention and disposal requirements.
14. Your Privacy Rights and Choices
Subject to applicable law, individuals may have rights relating to their personal information, including the right to obtain information about the processing of their personal information, request correction of inaccurate or incomplete information, withdraw consent where consent is the basis for processing, request deletion or cessation of processing where applicable, and raise a grievance or complaint concerning the processing of their personal information. Requests should be made through the privacy contact mechanism provided in this Privacy Policy. TVT will assess and respond to such requests in accordance with applicable law, taking into account any legitimate legal, contractual, security or regulatory requirements that may require certain information to be retained or processing to continue. The DPDP framework specifically provides mechanisms for exercising data-principal rights and withdrawing consent where applicable.
15. Cookies and Similar Technologies
The C-Zentrix website may use cookies and similar technologies where required for website functionality, user preferences, analytics, performance or other legitimate website purposes. Cookies may enable the website to remember certain information, understand how visitors interact with the website and improve the user experience. Where applicable law requires consent for particular categories of cookies or similar technologies, the appropriate consent or preference mechanism will be provided. Users may also be able to control or disable certain cookies through their browser settings, although doing so may affect some website functionality.
16. Children's Data
The C-Zentrix website and services are intended primarily for business and professional users and are not directed specifically at children. TVT does not knowingly seek to collect personal information from children except where such collection is permitted and appropriately managed under applicable law. If TVT becomes aware that personal information has been collected from a child in circumstances where such collection is not permitted, TVT will take reasonable steps to address the situation in accordance with applicable legal and regulatory requirements.
17. Data Breach / Security Incident
TVT maintains processes for identifying, reporting, assessing, responding to and managing information-security and personal-data incidents. If a security incident involving personal information occurs, TVT will assess the nature and impact of the incident and take appropriate measures to contain, investigate, remediate and prevent recurrence. Where notification to affected individuals, customers, regulators, government authorities or other parties is required under applicable law or contractual obligations, TVT will make such notifications within the applicable requirements. Security incidents and associated corrective and preventive actions are managed through TVT's established information-security and incident-management processes.
18. Grievance / Privacy Contact
Individuals who have questions, concerns, requests or complaints relating to the processing of their personal information by C-Zentrix may contact TVT through the designated privacy or data-protection contact mechanism published by C-Zentrix. Requests should include sufficient information to enable TVT to understand and appropriately respond to the matter. TVT will review privacy-related requests and complaints and provide an appropriate response in accordance with applicable legal and regulatory requirements. Where a specific Infosec team (infosec@c-zentrix.com) or other authorised privacy contact is required to be identified under applicable law, the relevant contact details will be provided through the appropriate communication channel.
Privacy Contact: privacy@c-zentrix.com
Organisation: Towards Vision Technologies Limited (TVT Ltd.)
Website: C-Zentrix.com
19. Changes to this Privacy Policy
TVT may update this Privacy Policy from time to time to reflect changes in its products, services, information-processing practices, technology, legal or regulatory requirements or other operational requirements. When the Privacy Policy is updated, the revised version will be published on the C-Zentrix website together with its effective date and version information. Where applicable law requires additional notice or consent for a material change in the processing of personal information, TVT will provide such notice or obtain such consent through an appropriate mechanism. Users are encouraged to review this Privacy Policy periodically to remain informed about how their personal information is handled.
20. Effective Date / Version
This Privacy Policy is effective from the date stated at the beginning of the document and is maintained under the applicable document-control requirements of Towards Vision Technologies Limited. The current version published on the C-Zentrix website represents the version applicable to website users from its effective date. Previous versions may be retained by TVT in accordance with its document-retention requirements for governance, legal, regulatory and audit purposes. Material changes to this Privacy Policy will be reviewed and approved through TVT's applicable governance process before publication.
Effective Date: [18-Aug-2026]
Version: 1.0
Document Owner: CISO / Information Security
Approved By: [CEO]
21. Contact Information
For general enquiries relating to C-Zentrix products and services, users may contact C-Zentrix through the contact information provided on the C-Zentrix website. For privacy, personal-data or data-protection matters, users should use the privacy contact identified in Section 18 of this Privacy Policy. Written correspondence may be addressed to Towards Vision Technologies Limited (TVT Ltd.) at its current registered or corporate address as published through the company's official corporate information. TVT will use reasonable efforts to respond to privacy-related enquiries and requests within the timeframe required by applicable law.
