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Enjoy Greater Flexibility

CZ Chat provides text, audio and video chat. Its integration with social media chats and Whatsapp adds the icing on the cake. Also get the flexibility of when to show the chat window, what to show on it and customise messages as per your customer journey. By integrating CZ Omni, agents can not only handle chats but also provide personalisation as they know the past interactions and the context. Also let your customers chat from mobile applications on the go.

Cross-Platform Support

CZ Chat serves on all platforms, and video calls can be initiated across platforms, irrespective of what OS the customer uses. Video chat can be launched from browser to mobile and vice-versa.Moreover, the customers who are not on the browser can access the video chat by receiving the link via a text message—these aids customers who are on the go and need assistance. Interestingly,customers can use the front or rear camera of mobile as required during a video call

Cross-Platform Support

Help Your Viewers Skip The Queue

What discourages web visitors from calling your business is the wait time and lengthy IVR process. With CZ Chat give your website visitors an opportunity to cut the queue and reach you directly. 70% millennials prefer to chat on their queries than over a call. It is important for enterprises to provide On-demand support. CZ Chat assures that the queries of the customers are heard irrespective of the day, date or time.

Power Figures

Get detailed insights from CZ Chat, like duration of the chat, record of the chat history, number of call recordings, snapshots and transcripts, average chat handling time, CSAT and more. This helps the administrator to proactively identify issues related to agent performance and customer satisfaction.

Power Figures

Enjoy Greater Flexibility

CZ Chat provides text, audio and video chat. Its integration with social media chats and Whatsapp adds the icing on the cake. Also get the flexibility of when to show the chat window, what to show on it and customise messages as per your customer journey. By integrating CZ Omni, agents can not only handle chats but also provide personalisation as they know the past interactions and the context. Also let your customers chat from mobile applications on the go.

Cross-Platform Support

CZ Chat serves on all platforms, and video calls can be initiated across platforms, irrespective of what OS the customer uses. Video chat can be launched from browser to mobile and vice-versa.Moreover, the customers who are not on the browser can access the video chat by receiving the link via a text message—these aids customers who are on the go and need assistance. Interestingly,customers can use the front or rear camera of mobile as required during a video call

Help Your Viewers Skip The Queue

What discourages web visitors from calling your business is the wait time and lengthy IVR process. With CZ Chat give your website visitors an opportunity to cut the queue and reach you directly. 70% millennials prefer to chat on their queries than over a call. It is important for enterprises to provide On-demand support. CZ Chat assures that the queries of the customers are heard irrespective of the day, date or time.

Power Figures

Get detailed insights from CZ Chat, like duration of the chat, record of the chat history, number of call recordings, snapshots and transcripts, average chat handling time, CSAT and more. This helps the administrator to proactively identify issues related to agent performance and customer satisfaction.

CZ Advantage

Chat Monitoring Chat Monitoring

Chat Monitoring

The supervisor has access to real-time insights to the chat, or the video-call.The supervisor can monitor and observe the quality of a conversation or video-call. This is also a great way to train new agents on the job.

Chat Conferencing Chat Conferencing

Chat Conferencing

An agent can invite another agent or supervisor for initiating a chat conference and simultaneously chat with the customer. The chat can be more productive as the conference can bring the subject matter expert along with the agent.

Chat Transfer Chat Transfer

Chat Transfer

Easily transfer chats to a different team or to a new agent from the chat window. Sometimes the customer may connect to wrong department or agent. This enables the customer to be transferred to the right person.

Instant File Transfer Instant File Transfer

Instant File Transfer

Instantly transfer files, documents or pictures to your customers or receive them from the customer within seconds. Sometimes a product brochure or a report quickly transferred enhances the overall customer experience.

Canned Responses Canned Responses

Canned Responses

Use pre written messages to facilitate your interactions with your customers. Just choose and send the canned message and save time.

Sound Notifications Sound Notifications

Sound Notifications

Get instant sound notification as a new customer chat originates in the portal for proactive and reduced response time.

Integrations Integrations

Integrations

Integrate with your web portals, service CRM, Whatsapp and Social chats. Easily integrate CZ chat and video with your Android and iOS mobile applications using our CZ Chat SDK. It can be also integrated with our bot!

Reports to Analytics Reports to Analytics

Reports to Analytics

Real time and historical reports help in analyzing customer issues, agent performance, average response time and customer satisfaction. All chat transcripts are available for analytics. Agents can reach out to missed chat contacts from the reports.

Chat Logs Chat Logs

Chat Logs

Let your customers receive chat transcripts via email and also view their previous chats.

Chat Routing Chat Routing

Chat Routing

Customer requests can be directed to specific departments or agents. While one agent can handle multiple concurrent chats, the chats can be distributed by the assigned rules set by the admin.

Customisation Customisation

Customisation

From the look and feel of chat, interface to welcome messages, there are plenty of things that can be customised by the admin. You can set proper messages for holidays and non-working hours.

Privacy Focused Privacy Focused

Privacy Focused

Video chat is initiated by the agent either via SMS or from the chat window. The video feed from the customer’s end is always muted by default. The customer has the power to mute or unmute as desired.