Voice over IP (VoIP):

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The communication of voice and multimedia content via an online connection is understood as VoIP (voice over Internet Protocol). In other words, a caller can make voice calls using VoIP via their computers, smartphones, other mobile devices, and WebRTC-enabled browsers.

VoIP may be a technology that's beneficial to both individuals and businesses since it often contains additional capabilities not seen on traditional phone systems. Call recording, personalized caller ID , and voicemail to e-mail are samples of these services.

How does VoIP work?

VoIP works through a process of signal conversion and data exchange. Audio signals are converted to digital data and is exchanged using internet. It achieved by using codecs.

Step 1 - The device used to call is connected to the Local Area Network or LAN.

Step 2 - A number is called from the device. Now the IP will notify the VoIP provider to establish the call.

Step 3 - The call is about to be established with an exchange of data packets. Codecs are the device that converts the audio signals to digital packets. These packets are exchanged to gratify the communication.

Step 4 - The digital data is again reverted to the audio signal and the voice is received on the other side of the call.

Benefits of VoIP

The benefits of VoIP are:

  • Cost-efficient
  • Remote friendly
  • Ensures International calls
  • Integrated with core CCaaS features

However, there is one downside to VoIP. It requires steady, high speed internet connection.