C-Zentrix is one of the most popular omnichannel customer engagement platforms, announced its technology partnership with Truecaller, the world’s most reliable, accurate caller ID and phone search engine.
The partnership allows C-Zentrix to provide verified business identification services to enterprises for building a reliable business communication network.
With the Truecaller verified business caller ID, C-Zentrix help the businesses to improve their customer increase their call pickup rate up to 51.9%. The C-Zentrix and Truecaller combined solution will help the companies to increase their brand recognition by providing personalized alerts with brand logos and relative info about their business. The combined solution empowers the businesses to help their users to get the complete information of an incoming call before they pick up that call. Businesses can also increase call efficiency and improve customer satisfaction while using the C-Zentrix’s contact center solution.
The clients of the C-Zentrix will get a green caller ID to represent the brand and logo accurately, green highlight for positive reassurance to attend the call. The green verified badge assures the safety i.e. the incoming call is from a verified caller. Businesses will also get an icon like verified tick mark and will display their company brand name and brand logo.
With the Truecaller verified ID integration, C-Zentrix dialer further improves the outbound call pickup rates. The Truecaller display help users identify whether it is a spam or a genuine call. Based on that identification, users can take decisions and act on it.
C-Zentrix’s cloud contact center voice solution includes CZ-Dialer that helps enterprises to dial out a huge set of contact numbers or leads to save agent’s effort and time. The businesses can also select the types of dialers like whether it is a progressive, predictive and preview dialer depends upon the requirement to improve their contact center operation.
Various brands like Lenskart, Etsy, Max Life Insurance are using CZ-Dialer for lead generation and customer outreach; Foodpanda use magic call / number masking for the food delivery purpose to protect their customer’s real number from the delivery agent.
C-Zentrix is an end to end omnichannel customer engagement solution. It has more than 1500+ customers throughout the world. The platform is highly flexible to integrate with any CRM (Ticketing CRM & Lead Management System) to provide a 360 degree customer engagement experience. C-Zentrix CCaaS platform helps brands to manage their customer support team remotely.
C-Zentrix offers robust omnichannel capabilities of Voice, IVR, Dialers, Video, Email, Chat, and Social Media such as Twitter, Facebook messenger, Instagram and chats like WhatsApp and website/mobile app chat. To know more, visit www.c-zentrix.com
Truecaller has more than 250 million active users globally, with more than 500 million apps installed on various mobile platforms and more than 700 million business calls received by Truecaller every day.
The Truecaller is a search engine for telephone numbers. The company allows users to filter out the spam calls and messages and help them to receive genuine calls what is really matters to them. Truecaller is on a mission to build trust by detecting the inward calls from an unknown number.