Dubai | February 21, 2023
C-Zentrix, the trailblazing name in the realm of contact center technology, has just sealed a groundbreaking partnership with the cutting-edge First Video Communications (FVC) to introduce its clientele to the ultimate Omnichannel AI-powered Contact Centre Solution. Plugging the void between different communication channels, we are ecstatic to offer a never-seen-before Omnichannel Customer Experience.
With technology playing an ever more vital role in the corporate world, companies are looking for new ways to stay ahead of the competition, and the C-Zentrix + FVC collaboration will offer brands just what they need.
This exciting partnership represents a significant milestone for both companies. C-Zentrix has long been a leader in customer experience solutions, and this collaboration will reinforce its presence in the Middle East and Africa. FVC will empower its customers with a complete range of AI-powered contact center solutions.
KS Parag, Managing Director, FVC, quoted, “We are witnessing a high demand of automated solutions under the Contact Centre domain in the region. We are excited to partner with C-Zentrix to cater to this demand as their Omnichannel contact center solution is targeted specifically for the MENA region. Their Hybrid Contact Centre offering (a mix of Cloud and Premise) is distinctive and flexible which enables us to offer cutting edge solutions to our customers.”
Prakash Krishnamurthy, Chief Sales Officer at FVC, said, “We are delighted to be associated with one of the Leading Omnichannel contact center solution – “C-Zentrix”. It is a robust CCaaS solution having the flexibility of On-premise as well as a rich cloud offering. C-Zentrix is a renowned organization and very active vendor in the Middle east and African market with great customer references like Noon, Dubizzle, Mumzworld and many more”. FVC will be focusing in a big way in the contact center solution domain across the MEA Market.
Commenting on the partnership, Saket Setu, CEO of C-Zentrix said, “We at C-Zentrix are excited about this new partnership with FVC for the MENA region. The MENA region has been a special focus for our range of Omni CX products for the last few years. We have some high value enterprises already using our products successfully in this region. With our new range of Cloud and AI driven products for Contact Centre and features launched in the last one year we see a heightened demand for our products; as these products are targeted specifically for the MENA region.”
“The broad market reach and credibility FVC has in this market would prove to be a catalyst for promoting C-Zentrix products across this region through FVC’s huge reseller network” said Arijit Chatterji, Chief Business Officer of C-Zentrix. “FVC’s special focus on AI and SaaS (Cloud) products creates a great synergy with the C-Zentrix range of AI in Contact Centre and cloud products for SME and enterprises in the MENA region. We look forward to a great engagement and working together with FVC to provide world class cloud and AI products to our customers in this region.”
This collaboration aims to address the growing demand for automated solutions that enable brands to offer a superior customer experience. The goal is to offer brands an exemplary interactive experience, with the power of artificial intelligence and next-generation cloud solutions at their fingertips.
The future looks bright as we embark on this journey to offer innovative and AI-powered solutions to brands across the globe.
C-Zentrix is a global leader in providing end-to-end omnichannel customer engagement solutions. With over 1500+ satisfied customers across the world, C-Zentrix has established itself as a trusted brand in the customer experience domain. The platform is highly flexible and customizable, enabling brands to integrate it with any CRM, ticketing CRM, or lead management system for a seamless 360-degree customer engagement experience. It enables brands to manage their customer support teams using C-Zentrix CCaaS (cloud) and On-premise contact center solution to streamline customer service operations.
C-Zentrix offers robust omnichannel capabilities such as Voice, IVR, Dialers, Video, Email, Chat, WhatsApp and Social Media. With these features, brands can interact with customers across various channels and deliver a consistent customer experience. C-Zentrix has a dedicated team of experts who provide 24x7 customer support and work closely with clients to understand their unique requirements and deliver customized solutions. Thus, a powerful and reliable platform that helps brands transform their customer engagement operations and deliver exceptional customer experiences.
About First Video Communications (FVC)
In the crucial areas of enterprise computing, such as unified communications, unified collaboration, audio-visual, infrastructure, and information security, First Video Communications (FVC) is a value added distributor (VAD) that offers concrete solutions. The company offers a range of high-quality products and services that enable organizations to communicate and collaborate effectively in real-time, regardless of their physical location. FVC's solutions are designed to enhance productivity, streamline workflows, and improve overall business performance. The company's expertise in the field of video conferencing and collaboration is widely recognized, and its customers include some of the world's largest and most successful organizations. FVC's commitment to innovation, quality, and customer satisfaction has made it a trusted partner for businesses across a wide range of industries.