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Flow based response to improve efficiency

CZ Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.

Bot to human in no time

CZ Bot can quickly transfer chats to Live agents, if need be. This happens seamlessly, without any transition time so your users do not feel any break in their conversation. The agent has a snapshot of the interaction that the user had with CZ Bot, so that the agent can quickly jump into action.

Bot to human in no time

Bot for different uses

CZ Bot is utilized for various applications. It can be used by your customers to get easy assistance. Likewise it can also provide assistance to the employees – be it IT, Finance or HR departments. And can be easily used seamlessly by distributed teams.

Flow based response to improve efficiency

CZ Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.

Bot to human in no time

CZ Bot can quickly transfer chats to Live agents, if need be. This happens seamlessly, without any transition time so your users do not feel any break in their conversation. The agent has a snapshot of the interaction that the user had with CZ Bot, so that the agent can quickly jump into action.

Bot to human in no time

Bot for different uses

CZ Bot is utilized for various applications. It can be used by your customers to get easy assistance. Likewise it can also provide assistance to the employees – be it IT, Finance or HR departments. And can be easily used seamlessly by distributed teams.

Flow based response to improve efficiency

CZ Bot is designed in an intuitive way so that you do not have to spend months training it. You can easily feed data to its decision tree and it will learn to answer queries with minimal human support. Also the data can be improved and new data can be added to make it superior.

Bot to human in no time

CZ Bot can quickly transfer chats to Live agents, if need be. This happens seamlessly, without any transition time so your users do not feel any break in their conversation. The agent has a snapshot of the interaction that the user had with CZ Bot, so that the agent can quickly jump into action.

Bot for different uses

CZ Bot is utilized for various applications. It can be used by your customers to get easy assistance. Likewise it can also provide assistance to the employees – be it IT, Finance or HR departments. And can be easily used seamlessly by distributed teams.

CZ Advantage

A Multi-Talented Chat Bot A Multi-Talented Chat Bot

A Multi-Talented Chat Bot

CZ Bot can handle large number of customers, simultaneously. Enjoy low training cost and no agent attrition cost. CZ Bot provides support 24×7 resulting in no wait time for customers. It can efficiently manage queries with various skill requirements.

Human Bot Human Bot

Human Bot

CZ Bot’s response is very close to live agent. It has the ability to understand the context, grammar and semantics. The Bot has the ability to learn and upgrade over a period. Just ask it as you speak with a human!

Integrations Integrations

Integrations

Quick integration with your web portals and web apps like ticketing tools, ERP & CRM. The CZ Bot integrates well with third party chat too. With API integrations with CRMs, CZ Bot can smartly fetch answers which otherwise an agent had to do – find the status of my purchase/delivery or it can be anything.

Advanced reporting Advanced reporting

Advanced reporting

The administrator gets a detailed Bot report like interaction history, reports of all unanswered questions or unsatisfied answers. The answers can be refined and CZ Bot becomes more intelligent, everyday.