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Knowledge Base for all

Your agents and support team have a slew of product and service related knowledge. CZ Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.

Smart Integrations

With CZ Guide you can easily build a customizable help centre that can be integrated with CZ Chat and CZ Bot. The knowledge thus created can be smartly shared with customers by the bot or the chat agent.

Save Your Customer’s Time

Your customers can get their generic queries like product feature or installation related questions, service process related questions etc. answered easily. This can be treated as an extension to your FAQs. Smart search ensure that customers get to the query in the shortest time. This can reduce the number of tickets sent to your contact centre.

Knowledge Base for all

Your agents and support team have a slew of product and service related knowledge. CZ Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.

Smart Integrations

With CZ Guide you can easily build a customizable help centre that can be integrated with CZ Chat and CZ Bot. The knowledge thus created can be smartly shared with customers by the bot or the chat agent.

Save Your Customer’s Time

Your customers can get their generic queries like product feature or installation related questions, service process related questions etc. answered easily. This can be treated as an extension to your FAQs. Smart search ensure that customers get to the query in the shortest time. This can reduce the number of tickets sent to your contact centre.

Knowledge Base for all

Your agents and support team have a slew of product and service related knowledge. CZ Guide brings together this knowledge and makes it available for all to refer. A web based self-service help users resolve their query as well as raise support ticket, if needed – all on their own.

Smart Integrations

With CZ Guide you can easily build a customizable help centre that can be integrated with CZ Chat and CZ Bot. The knowledge thus created can be smartly shared with customers by the bot or the chat agent.

Save Your Customer’s Time

Your customers can get their generic queries like product feature or installation related questions, service process related questions etc. answered easily. This can be treated as an extension to your FAQs. Smart search ensure that customers get to the query in the shortest time. This can reduce the number of tickets sent to your contact centre.

CZ Advantage

Increase efficiency Increase efficiency

Increase efficiency

Your agents are now fully equipped to handle any query. They can quickly refer to CZ Guide whenever they are in a sticky situation.

Your bot can handle more Your bot can handle more

Your bot can handle more

CZ Guide can easily be integrated with CZ Bot and other third party bots as well, so while a customer waits to be connected with the agent, the bot can float them articles related to the customer’s query.

Important training tool Important training tool

Important training tool

CZ Guide brings together insights from all your agents and support team, hence it can be used as an important training tool for the new agents or support staff that joins.

Structured Content Structured Content

Structured Content

The administrator can structure the content into categories, subcategories, and put a filter on who can accesses which content.

Knowledge Base Knowledge Base

Knowledge Base

Customers can easily search and find answers to the simple problems they face while using your product or service. With new issues, the knowledge base can be updated and it becomes more comprehensive.

Suggest solutions automatically Suggest solutions automatically

Suggest solutions automatically

When customers create a ticket, CZ Guide can automatically display potential solutions right next to the ticket form. This can save a lot of time for the customer.