An Interactive Voice Response system is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce costs on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, around the clock. This solution can be integrated with CZ Callblast to collect input from customers in outbound calls for feedback surveys or sales campaigns.
IVR Calling System can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPOs for customer satisfaction surveys or by educational institutes for exam result announcements.
IVR Solutions allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. It also provides the caller with an option for agents to return their call instead of waiting in the queue.
C-Zentrix's IVR System can easily be integrated with any third-party application for data exchange for authentication, status, announcements, account details, etc. over the call. CZ IVR can also be integrated with third-party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific triggers. This solution provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.
An Interactive Voice Response system is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce costs on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, around the clock. This solution can be integrated with CZ Callblast to collect input from customers in outbound calls for feedback surveys or sales campaigns.
IVR Calling System can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPOs for customer satisfaction surveys or by educational institutes for exam result announcements.
IVR Solutions allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. It also provides the caller with an option for agents to return their call instead of waiting in the queue.
C-Zentrix's IVR System can easily be integrated with any third-party application for data exchange for authentication, status, announcements, account details, etc. over the call. CZ IVR can also be integrated with third-party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific triggers. This solution provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.
An Interactive Voice Response system is used by enterprises to automate responses for their customers and make it a personalized experience. This helps them reduce costs on human resources and at the same time provide multiple responses (static and dynamic) to multiple callers at the same time, around the clock. This solution can be integrated with CZ Callblast to collect input from customers in outbound calls for feedback surveys or sales campaigns.
IVR Calling System can be used by enterprises in banking and financial domains for customer authentication before initiating a payment or by telecom and smart card operators for recharge and balance announcements. It can be used by BPOs for customer satisfaction surveys or by educational institutes for exam result announcements.
IVR Solutions allows companies to easily handle high call volumes. Callers are automatically directed to the appropriate agent or department or will wait in a queue when all agents are busy. It also provides the caller with an option for agents to return their call instead of waiting in the queue.
C-Zentrix's IVR System can easily be integrated with any third-party application for data exchange for authentication, status, announcements, account details, etc. over the call. CZ IVR can also be integrated with third-party Text To Speech (TTS) or Automated Speech Recognition (ASR) engines. Email and SMS can be sent on specific triggers. This solution provides APIs for payment gateway integration and also ensures that it is PCI/ DSS certified.
An IVR Calling System permits businesses to empower their customers to self-serve by configuring various IVR choices.
For instance - a bank IVR can design various self-serve options like -
And then there can be nested menu and also self service options or call deflection to digital path like WhatsApp, SMS or Visual IVR
IVR configurations get complicated when your business expands its services to reach out to clients. We at C-Zentrix recognize the developing necessities and complexities of businesses and cover different use cases for organizations ranging from SMEs to large enterprises.
CZ IVR system key features includes:-
C-Zentrix is known for providing enterprise grade IVR Solutions which is fully customisable for business.
IVR is an integral part of our complete call management suite, We can help you in getting the IVR Service for your business. Click here to reach out to us now.
IVR is the first interaction that a client has with a brand when they reach out over a phone call. It provides the customers access to your support or service teams. With efficient IVR design, a lot of requests can be handled by the IVR (IVR containment). It can then transfer the caller to the specific department or queue. This will help you to reduce costs on human resources and simultaneously give various responses (static and dynamic) to multiple callers simultaneously, nonstop. This IVR Solution can be configured with CZ Callblast to gather input from customers in outbound calls for feedback surveys or press-1 campaigns.
IVR is an integral part of our contact center solution and it doesn't cost you additionally. To get the best interactive voice response system, Contact us today.