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C-Zentrix Helped ICICI Lombard's Agent Productivity Multi-Fold By Minimizing Data Leakage

ICICI Lombard Insurance

  • Use Case

    End To End Lead Management Process

  • Industry

    Banking, Insurance & NBFC

  • Region

    India, APAC

ICICI Lombard GIC Ltd

Challenges

  • Struggling to sync prospect data
  • Needed an instant call back functionality
  • Extreme data leaks
  • Hassles in updating prospect’s data base

Solutions

  • CRM Integration
  • CZ Enterprise suite
  • Contact Center Solution

Executive Summary

ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) of Rs. 6,420 cr. for the year ending on March 31, 2013. The company issued over 91.8 lacs policies and settled over 50.7 lacs claims as on March 31, 2013.

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