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Envo BPO saves 20-30% Annual Operational Costs with C-Zentrix

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Envo BPO

Envo BPO Services is a business process outsourcing company founded in 2009 with its headquarters in Malaysia. The main objective was to assist companies in growth through the concept of outsourcing.
As an ISO 9001 certified company, they believe in educating companies to outsource their non-core activities & revolutionize the concept of outsourcing. They provide various services in the aspects of customer service, lead generation, telemarketing, helpdesk support & so on.

Use Case

Reduced Call center operational cost

Industry

Business Process Outsourcing (BPO)

Region

APAC

Challenges

  • Absence of unified dashboard for all customer activities
  • High average handling time
  • Failure to create tickets against customer complaints
  • Lack of efficiency from agents due to requirement of manual effort

Solutions

  • C-Zentrix Cloud Contact Center solution
  • CZ Helpdesk
  • Customise emails for personalization

Download the case study to get a glimpse into our solution.