Case Study of Nestaway

Executive Summary

Nestaway moved its cloud contact center solution from a native cloud provider to C-Zentrix's on-premise CZ SME Suite. Nestaway wanted a sturdier platform after it started facing severe call drop and call disconnection issues with its last provider.

Challenges

Being an online platform for home rentals, the customers of Nestaway are heavily dependent on their telephony support. When Nestaway started facing call drops and connectivity issues with its then cloud service provider, they needed a solution that could handle their business load and provide integrations with their cloud based CRM.

What Changed At Nestaway

We provided Nestaway with our SME Suite solution. The CZ SME Suite is an on premise single box solution that brings sturdiness to any business's contact center. The solution provided to Nestaway has a customizable IVR and integration option with multiple cloud based or inhouse CRM.

With SME Suite Nestaway gets condition based out bound calling to multiple cities and get a centralised system to manage all their support delivery activities from a single platform. The centralised solution ensures that multiple departments can access customised reports with a single login.

What This Means

• CZ SME Suite provides Nestaway a 360 degree view of the entire call center business along with reports.
• CZ SME Suite is a fully customisable solution with multiple integration options that can easily accomodate the dynamic nature of their requirements.
• The solution helps them run multiple outbound campaigns parallely.
• They get an admin dashboard that shows reports from inbound and outbound campaigns on a single interface.