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Practo Improved Their Uptime By Moving To CZ Enterprise Suite

Practo-Healthcare

  • Use Case

    Friction-Less Customer Experience

  • Industry

    Health, Wellness & Fitness

  • Region

    India, APAC

Practo

Challenges

  • Call Dropping Issues
  • Unstable Call Connectivity Issues

Solutions

  • Call center solution
  • IVR
  • C-SAT Survey Module
  • CZ Enterprise Suite
  • Integration with 3rd party CRM

Executive Summary

Practo connects people with everything they need to take good care of themselves and their family - assessing health issues, finding the right doctor, booking diagnostic tests, obtaining medicines, storing health records or learning new ways to live healthier. Healthcare providers can also harness the power of Practo as the definitive platform that helps them build their presence, grow establishments and engage patients more deeply than ever.

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