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Dubizzle Cars benefits from a 360 degree view of their customer interactions

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Bewakoof Casestudy

Dubizzle Cars

Dubizzle.com is one of the foremost leading classified websites in the UAE. Launched by J.C. Butler and Sim Whatley in 2005, it has become the number 1 website for the user to sell, buy or find anything within their community. It helps such communities to trade refurbished cars, underused products that need to be redistributed, and non-product assets like skills, space, etc. which don’t always need any middleman or centralized institutions. Dubizzle car is the subsidiary of the Dubizzle.com

Use Case

360 degree view of all customer interactions

Industry

E-Commerce, Online Media

Region

UAE, Middle East

Challenges

  • Lack of unified reporting
  • Agents unaware of previous client interactions
  • Unable to fetch historical reports
  • Inadequate monitoring of agent performance

Solutions

  • CZ Omni
  • CZ Direct Inward Dialing
  • WhatsApp for Business API

Download the case study to get a glimpse into our solution.