Dubizzle Cars benefits from a 360 degree view of their customer interactions

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Dubizzle Cars is one of the foremost leading classified websites in the UAE. Launched by J.C. Butler and Sim Whatley in 2005, it has become the number 1 website for the user to sell, buy or find anything within their community. It helps such communities to trade refurbished cars, underused products that need to be redistributed, and non-product assets like skills, space, etc. which don’t always need any middleman or centralized institutions. Dubizzle car is the subsidiary of the

Use Case

360 degree view of all customer interactions


E-Commerce, Online Media


UAE, Middle East


  • Lack of unified reporting
  • Agents unaware of previous client interactions
  • Unable to fetch historical reports
  • Inadequate monitoring of agent performance


  • CZ Omni
  • CZ Direct Inward Dialing
  • WhatsApp for Business API

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