eSewa Brings Superior Customer Service with C-Zentrix SME Suite

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eSewa is the pioneer digital wallet in Nepal. It's a licensed company under Nepal Rastra Bank. eSewa offers various digital payment services like mobile top-up, bill payments (utilities, internet, TV, etc), school fees, government payments, and online shopping transactions. eSewa boasts the largest customer base (over 5 million) and merchant network (over 400,000) in Nepal.


Use Case

Unified Customer service


Digital wallet, Fintech


Nepal, APAC


  • Process inefficiency hampers operational effectiveness
  • Absence of comprehensive analytics impedes decision-making
  • Disorganized customer support leads to dissatisfaction



  • CZ SME Suite
  • Voice logger


Download the case study to get a glimpse into our solution.