Magus Dialog Provides 99.99% Up-Time Using C-Zentrix

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Magus Dialog

Magus Dialog has a unique distinction of being the first organization in this business segment to receive the coveted ISO 9001: 2000 certification. Magus in turn has been serving one of the India's leading global Telecommunication companies with operations in 19 countries across Asia and Africa. The company offers Mobile voice and data services, fixed line, IPTV, DTH and high speed broadband services.

Use Case

Inbound Customer Care




India, APAC


  • Challenges with up-time
  • Struggling with availability
  • Non availability of automated standard reporting system
  • Absence of flexible skilled based dialing


  • CZ Enterprise solution
  • CZ IVR

Download the case study to get a glimpse into our solution.