MakeMyTrip Was Able To Reduce Their Contact-To-Information Time Using The CZ SME Suite
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MakeMyTrip Limited is an Indian online travel company founded in 2000. Headquartered in Gurugram, Haryana, the company provides online travel services including flight tickets, domestic and international holiday packages, hotel reservations, and rail and bus tickets. As of 31 March 2018, they have 14 company-owned travel stores in 14 cities, over 30 franchisee-owned travel stores in 28 cities, and counters in four major airports in India. MakeMyTrip has offices in New York, Singapore, Kuala Lumpur, Phuket, Bangkok, and Dubai.
Personalised Support To The Caller
Primary needs to reduce the contact to information time
Challenges to manage their inbound call queue
Need a multi-lingual and multi-level IVR
Need a robust solution that could grow with their business
CZ SME Suit
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