CZ SME Suite Transformed Meesho's Support Delivery From Purely App Based To Telephony

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Meesho is an Indian-origin social commerce platform founded by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal in December 2015. It enables small businesses and individuals to start their online stores via social channels such as WhatsApp, Facebook, Instagram etc. Meesho is headquartered in Bengaluru, India and was one of the three Indian companies to be selected for Y Combinator in 2016. It was also a part of the first batch of Google Launchpad - Solve for India program.

Use Case

Productivity, Efficiency And Quality Improvement




India, APAC


  • Only App-Based Customer Support
  • Tele Support Was Not Available


  • CZ Bar
  • Robo Call Feature For Automated Call
  • CZ SME Solution
  • Zendesk CRM Integration With CZ Bar

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