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Nestaway Now Have A 360-Degree View Of Their Entire Call Center Operations With CZ SME Suite

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Nestaway

Nestaway, was established in Bengaluru by Amarendra Sahu, Deepak Dhar, Jitendra Jagadev and Smruti Parida in January 2015. All four founders had experienced a common problem – finding a home in the big city. Nestaway make finding homes accessible and simple. It offers affordable housing and caters to individual need while removing middle-men or brokers from the home rental experience.

Use Case

Call Drop Issues In Contact Center

Industry

Consumer-Service

Region

India, APAC

Challenges

  • Severe call drop
  • Call disconnection issues
  • Issue with the handling of the business load
  • Need integration support with their Cloud CRM

Solutions

  • CZ SME Suite
  • CZ IVR
  • Integration option with multiple cloud based or in-house CRM
  • Single Sign-On (SSO)

Download the case study to get a glimpse into our solution.