CZ SME Suite Helped Netmeds To Increase Call Containment By 37%

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Netmeds is an online pharmacy by Dadha & Company, one of India’s most trusted pharmacies, with over 100 years’ experience in dispensing quality medicines. Through Netmeds people can buy and send medicines from any corner of the country - with just a few clicks. continues a legacy of 100 years of success in the pharmaceutical industry.

Use Case

Reduction in Call waiting time


Health, Wellness & Fitness


India, APAC


  • Long Call And E-Mail Queues
  • Agent’s Performance
  • Struggling With Instant Response To Calls


  • CZ SME Solution
  • Screen Recorder
  • Voice Recorder

Download the case study to get a glimpse into our solution.