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Case Study of NIIT Limited

niit-education

  • Use Case

    Real Time Updates On Lead Flow And Conversions

  • Industry

    Education

  • Region

    India, APAC

NIIT Limited

Challenges

  • Challenges to generate  and track past records
  • Lead leakages
  • Difficult to collect leads from different channels
  • Difficult to get the information about the conversion time taken
  • No information about quality of lead source
  • Delay in sharing lead information
  • Non-integration of multiple channels in contact center solution

Solutions

  • C-Zentrix contact center solution
  • CZ Dialer
  • Outbound SMS system
  • CTI integration

Executive Summary

NIIT Limited is a global talent development company. The company is listed on the National Stock Exchange of India. The company offers learning and knowledge solutions globally to individuals, enterprises and institutions in information technology, business process outsourcing, banking, finance and insurance, executive management education, school education, communication, professional life skills and vocational skills training.

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