NIIT Improved Its Turnaround Time From A Few Days To Minutes With C-Zentrix

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NIIT Limited

NIIT Limited is a global talent development company. The company is listed on the National Stock Exchange of India. The company offers learning and knowledge solutions globally to individuals, enterprises and institutions in information technology, business process outsourcing, banking, finance and insurance, executive management education, school education, communication, professional life skills and vocational skills training.

Use Case

Real Time Updates On Lead Flow And Conversions




India, APAC


  • Challenges to generate  and track past records
  • Lead leakages
  • Difficult to collect leads from different channels
  • Difficult to get the information about the conversion time taken
  • No information about quality of lead source
  • Delay in sharing lead information
  • Non-integration of multiple channels in contact center solution


  • C-Zentrix contact center solution
  • CZ Dialer
  • Outbound SMS system
  • CTI integration

Download the case study to get a glimpse into our solution.