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Redbus Improved Their Call Abandon Rate With C-Zentrix

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Redbus.in

 Redbus, also known as Redbus.in, is India's largest online bus ticketing company. The company also sells tickets through offline outlets. It has offices across all major cities of India in Ahmadabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vijayawada and Vishakhapatnam.

Use Case

Enhancement Of Customer Experience And Increase Customer Retention

Industry

Travel

Region

India, APAC

Challenges

  • Irregular Call Volume
  • Seasonal Spike in Calls
  • Calls were Getting Unanswered
  • Severe Call Drops

Solutions

  • CZ SME Suite
  • CZ IVR
  • Salesforce Integration

Download the case study to get a glimpse into our solution.