CZ SME Helped Swiggy to Replace Its Legacy System For A Centralized Experience

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Bewakoof Casestudy


Swiggy is the leading food ordering and delivery platform in India. The innovative technology, large and nimble delivery service, and exceptional consumer focus at Swiggy enabled a host of benefits that includes lightning fast deliveries, live order tracking and no restrictions on order amount, all while having the pleasure of enjoying your favorite meal wherever you'd like it.

Use Case

Cash On Delivery Service For E-Commerce




India, APAC


  • No Centralized Control Over Different Campaigns
  • Delay In Updating Status Leaves Bad Customer Experience
  • Swiggy’s Old Legacy System Couldn’t Give Better Uptime


  • CZ SME Solution
  • CZ- IVR

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