Teleperformance's move to CZ SME Suite ensured availability of complete contact features (IVR, ACD, Voice Mail, Dialer, Voice logger, report engine, monitoring tool) and integration with any third party CRM/DB/ERP solutions. It aided scalability with 150 users and 8 PRI lines (240 concurrent channels) on a single server. Along with CZ SME Suite, an IVR based C-SAT survey module was provided for real time feedback from customers and an active-passive redundancy solution with an uptime SLA of 98.4%.
Omnichannel Customer Experience ManagementIndustry
Download the case study to get a glimpse into our solution.