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Thomas Cook Gets Deeper Integrations For Better Lead Management With CZ Enterprise Suite

Thomas Cook Gets Deeper Integrations For Better Lead Management With CZ Enterprise Suite

  • Use Case

    Integration of Telephony with Dialer

  • Industry

    Tourism & Hospitality

  • Region

    India & APAC

Thomas Cook

Challenges

  • Telephony solution not integrated
  • Lack of predictive dialer functionality
  • Manual dialing each & every contact
  • Improper channeling of leads

Solutions

  • CZ Enterprise Suite - customized integration
  • CZ Dialer (Predictive Dialer)

Executive Summary

Thomas Cook (India) Ltd. is an Indian travel agency, headquartered in Mumbai, providing travel services including Foreign Exchange, International and Domestic Holidays, Visas, Passports, Travel Insurance, and MICE. Founded in 1881 by Thomas Cook, the founder of the defunct British brand Thomas Cook & Son, established its first office in India and eventually extended to over 233 locations, in 94 cities across India, Sri Lanka, and Mauritius. Thomas Cook India is a subsidiary of Fairfax Financial Holdings Limited.

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