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Contact Center Features Pricing

Voice – Cloud Telephony

Our Voice solution offers a complete cloud based contact center (CCaaS) for inbound/outbound and blended calling. Our enterprise grade platform is robust, secure and powerful to manage all the dynamics of your business. You can design your own IVR, create your campaigns and start your contact center in no time.

Choose a subscription plan that's right for you

Starter

  • Single User
  • IVR
  • Outbound Call
  • Queue Management
  • Screen Recorder
  • Skill Based Routing
  • Sticky Agent
  • Voice Logger
  • Campaign Management (ACD)
  • Initial Call Credit : 100 Minutes
  • Call Conference
  • Call Transfer
  • Click2call
  • CSAT Survey
  • CTI For CRM
  • GSM Outbound Calling
  • Inbound Call
  • LeadPush API
  • Productivity Reports
  • Visual IVR
  • Queue Message
  • Predictive Dialer
  • Power Dialers (Preview And Progressive)
Entree

  • Call Conference
  • GSM Outbound Calling
  • IVR
  • LeadPush API
  • Outbound Call
  • Queue Management
  • Screen Recorder
  • Skill Based Routing
  • Sticky Agent
  • Voice Logger
  • Predictive Dialer
  • Campaign Management (ACD)
  • Power Dialers (Preview And Progressive)
  • Initial Call Credit : 100 Minutes
  • Single User
  • Call Transfer
  • Click2call
  • CSAT Survey
  • CTI For CRM
  • Inbound Call
  • Productivity Reports
  • Visual IVR
  • Queue Message
A La Carte

  • Call Conference
  • Call Transfer
  • Click2call
  • CSAT Survey
  • CTI For CRM
  • GSM Outbound Calling
  • Inbound Call
  • IVR
  • LeadPush API
  • Outbound Call
  • Productivity Reports
  • Queue Management
  • Screen Recorder
  • Skill Based Routing
  • Sticky Agent
  • Visual IVR
  • Voice Logger
  • Queue Message
  • Predictive Dialer
  • Campaign Management (ACD)
  • Power Dialers (Preview And Progressive)
  • Initial Call Credit : 500 Minutes
  • Single User

Helpdesk CRM

CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enterprise using Voice Call, Email, SMS, Social Media, Chat or Bot. This is a must have system for your contact center as it helps you manage your tickets, assign to your support team, get them resolved and escalate if need be and best part is – all of this is automated.

Choose a subscription plan that's right for you

Starter

  • Single User
  • Merge Tickets
  • Productivity Reports
  • SLA And TAT Management
  • Split Tickets
  • Ticket Ageing Report
  • Ticket Assignment
  • Ticket Escalation
  • Email Management
  • Knowledge Base
  • Telephony Integration
  • Workflow Automation
Entree

  • Email Management
  • Knowledge Base
  • Merge Tickets
  • Productivity Reports
  • SLA And TAT Management
  • Split Tickets
  • Ticket Ageing Report
  • Ticket Assignment
  • Ticket Escalation
  • Workflow Automation
  • Single User
  • Telephony Integration
A La Carter

  • Email Management
  • Knowledge Base
  • Merge Tickets
  • Productivity Reports
  • SLA And TAT Management
  • Split Tickets
  • Telephony Integration
  • Ticket Ageing Report
  • Ticket Assignment
  • Ticket Escalation
  • Workflow Automation
  • Single User

Live Chat Software

CZ Chat offers comprehensive support for text, audio, and video. Its integration with various social media chat platforms like Twitter, Facebook messenger, and above all with Whatsapp, add the icing on the cake. Its versatility allows every brand to determine when to show the chat pop-up and customize the chat window theme as per your website's aesthetics.

Choose a subscription plan that's right for you

Starter

  • Single User
  • Chat Conferencing
  • Chat History
  • Chat Monitoring
  • Chat Transfer
  • CSAT Survey
  • File Transfer
  • Inbound Chat Notifications
  • Productivity Reports
  • Queue Management
  • Timezone
  • Canned Responses
  • Chatbot
  • Co Browser
  • Mobile SDK (Android And IOS)
  • Multilingual
  • Screen Share
  • Social Media Integration (Facebook And Twitter)
  • Support Ticket Creation
  • Video Chat
  • WhatsApp Integration
Entree

  • Chat Conferencing
  • Chat History
  • Chat Monitoring
  • Chat Transfer
  • CSAT Survey
  • File Transfer
  • Inbound Chat Notifications
  • Mobile SDK (Android And IOS)
  • Productivity Reports
  • Queue Management
  • Timezone
  • Single User
  • Canned Responses
  • Chatbot
  • Co Browser
  • Multilingual
  • Screen Share
  • Social Media Integration (Facebook And Twitter)
  • Support Ticket Creation
  • Video Chat
  • WhatsApp Integration
A La Carte

  • Canned Responses
  • Chatbot
  • Chat Conferencing
  • Chat History
  • Chat Monitoring
  • Chat Transfer
  • Co Browser
  • CSAT Survey
  • File Transfer
  • Inbound Chat Notifications
  • Mobile SDK (Android And IOS)
  • Multilingual
  • Productivity Reports
  • Queue Management
  • Screen Share
  • Social Media Integration (Facebook And Twitter)
  • Support Ticket Creation
  • Timezone
  • Video Chat
  • WhatsApp Integration
  • Single User

Omnichannel

CZ Omni is an All-in-One Omnichannel solution that enables a seamless agent experience. A smart integration of all channels like telephony, chat, social media, Email or WhatsApp, allows you to track customer conversation and their intent. Leverage CZ-Omni for inbound and outbound processes. Make the most of the integrated CRM and Lead Management.

omnichannel

  • Voice (Telephony)
  • Chat (Website)
  • Chat (Mobile App)
  • Video chat
  • Facebook
  • Twitter
  • Instagram
  • WhatsApp
  • Email
  • Ticketing CRM
  • Lead Management
  • Single Sign-On

1500+ Happy Customers from small Business to Enterprise

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