Our Voice solution offers a complete cloud based contact center (CCaaS) for inbound/outbound and blended calling. Our enterprise grade platform is robust, secure and powerful to manage all the dynamics of your business. You can design your own IVR, create your campaigns and start your contact center in no time.
CZ Helpdesk provides a multi-channel platform to register any complaint or query with the central help desk of the enterprise using Voice Call, Email, SMS, Social Media, Chat or Bot. This is a must have system for your contact center as it helps you manage your tickets, assign to your support team, get them resolved and escalate if need be and best part is – all of this is automated.
CZ Chat offers comprehensive support for text, audio, and video. Its integration with various social media chat platforms like Twitter, Facebook messenger, and above all with Whatsapp, add the icing on the cake. Its versatility allows every brand to determine when to show the chat pop-up and customize the chat window theme as per your website's aesthetics.
CZ Omni is an All-in-One Omnichannel solution that enables a seamless agent experience. A smart integration of all channels like telephony, chat, social media, Email or WhatsApp, allows you to track customer conversation and their intent. Leverage CZ-Omni for inbound and outbound processes. Make the most of the integrated CRM and Lead Management.