Cut call centre costs by 35% with Intelligent IVR

We found the energy levels of the team at C-Zentrix meeting our expectations. We always wanted to partner with a business that matched our desire level. It has been a wonderful association that we have had with C-Zentrix. From the time, we have taken the product we have not faced any issue, the up-time is 99.99% and their service team is fantastic.

Mr. Attulah Iqbal Shaikh

Senior Department Manager - Custom Service

We evaluated the top three contact center service providers and chose C-Zentrix as our partners for all our customer service delivery processes. The team at C-Zentrix, right from the sales personnel to our account manager are immersed with our team as one family.

Mr. Bruce Schwack

Chief Communications Officer

VLCC prides itself on delivering exceptional grooming and body care services, and C-Zentrix's CCaaS solution has been a game-changer for us. With its seamless integration, we've been able to enhance our customer service for inbound and outbound queries, ensuring prompt and effective resolutions. Additionally, the outbound outreach capabilities have empowered us to connect with our clients proactively, boosting engagement and satisfaction.        C-Zentrix's user-friendly and robust platforms have provided valuable insights, allowing us to continuously improve our customer interactions. We highly recommend C-Zentrix to any organization looking for a reliable, scalable, and innovative contact center solution.

Sachin Mehta

Senior Manager - IT

VLCC Healthcare Limited

C-Zentrix has been our telephony partners for the last 8 years. We are using their SME solution. It has a great agent UI that is easy to adapt to and has significantly increased productivity. C-Zentrix solution has benefited us greatly by monitoring live customer calls, generating informative reports, tracking agent performances & also easy UI. The team’s proactive support & intervention is much appreciated. Would like to mention specially about Presales, Sales & Support team from C-Zentrix who have been commendable in their way of working with redBus.

redbus

Our association with C-Zentrix has been for over 5 years. We are really glad to have C-Zentrix as our contact center partner. We are very confident with the solution as we have successfully executed various projects. Love the agility of the team!

Sendhil Kumar

Technical Consultant (CSI)

We signed up C-Zentrix as a technology partner 2 years back to automate our entire communication platform using the C-Zentrix CCaaS platform for managing our TOC and Landlord operations. The C-Zentrix team has designed and integrated our various applications to fulfill some of the most complex requirements for the automation of our various processes. This implementation has helped Indus Tower significantly improve overall service and maintenance efficiency across India for managing its Tower infrastructure. C-Zentrix's ability to offer solutions over the cloud and at the same time customize it as per the client's need is what makes their offering one of the most unique in the cloud contact center space.

Bishwajit Roy Gupta

General Manager

National TOC Head Indus Tower Limited

C-Zentrix has revolutionized our customer service for the voice LOB. With its seamless call channel integration, we've achieved 85-90% CSAT, faster resolutions, and happier customers. The intuitive interface and robust reporting tools offer invaluable insights for informed decisions. Highly recommend for any business seeking a reliable call center solution.

Sudeepta Dey

Assistant Manager - Operations Bewakoof.com

C-Zentrix has revolutionized the way we manage customer interactions across our branch offices and central help desk. With their robust contact center solution and integration with PBX, we ensure no customer call is ever missed. The seamless integration, real-time monitoring, and intuitive interface have significantly improved our response times and customer satisfaction. C-Zentrix has truly become a critical partner in delivering exceptional service to our home loan customers.

Binod Roy - CTO

Wonder Home FInance

At Libas, exceptional customer service is our priority. C-Zentrix's contact center solution has been a game-changer. It's streamlined our operations, allowing us to efficiently handle customer inquiries. We've seen a significant improvement in first-call resolution rates and a boost in customer satisfaction. We highly recommend C-Zentrix as a reliable solution and trusted partner for business success.

Gaurav

Operations Manager Libas

C-Zentrix provided us with a robust dialer solution that centralized all calling activity. Our agents now work from a single platform, and with the Admin license, we can access detailed reports, monitor calls, and review end-to-end recordings. This has given us complete control over the customer interaction journey.The solution was seamlessly integrated into our process, and their team ensured it matched our daily operational needs. It brought structure, efficiency, and transparency to our communications.

Operations Manager

Shanghai Flavors of China Town

C-Zentrix has been an involved partner with us for last 2 years in providing end to end solution for customer support services. Their C-Zentrix Contact Center Solution with Trouble Ticketing CRM provides a strong solution for E-Commerce segment. Their capability to integrate their solution with order booking engine and online web portal really gives an advantage to online business like us. I would recommend them to any E-Commerce company in India or abroad which wants to have a robust customized solution for their help desk.

Yebhi.com

C-Zentrix has been a dependable partner and solution provider for the customer service of Coal PSMS department of mjunction. The team has provided a highly customised IVR which has resulted in significant IVR containment rate. So, with self-service capability our customers and partners can conveniently access all required information with lesser dependency on live agents. We strongly recommend C-Zentrix for high quality software and a proactive team.

Souvik Saha

Senior Manager - Mjunction

We are C-Zentrix clients since last three years using their technology in multiple locations across the country.We hardly find any issue with C-Zentrix products.

Religare India

Using C-Zentrix has given us lot of leverage for customizing the product and integrating it with our existing lead management system. It was wonderful working with the C-Zentrix team who were patient to our changing needs and requirements and made sure that all the customizations along with the product were delivered as per the agreement, The C-Zentrix team's innovative ideas helped us further improve the utility of the solution for our requirements and create value adds for our business team. We never miss a call now. We have benefited from this association. C-Zentrix team is like a partner, I wish them all the very best.

NIIT

I am pleased to share the value that C-Zentrix had offered to us through the Call Center Solution. We had been using C-Zentrix since 2013. The solution is fairly priced and offers good deal with flexibility towards our business needs. The support from C-Zentrix team had also been good over the years. Keep up the good work.

Siddharth Singh Hada

Resonance Eduventures Limited

We at Oyo have been using C-Zentrix for our Customer Experience now over a decade, right from the start of our business operations. C-Zentrix has been a great technology partner committed to our goals and global requirements. Year over year as our business expanded and business needs matured, C-Zentrix has demonstrated great capability in implementing and customizing their solution to our business needs. C-Zentrix's capability to offer On Premises as well as Cloud (CCaaS) contact centre platform across the globe based on our requirements has given us great flexibility in optimizing our costs without compromising on the quality of our customer experience. I highly recommend them to all new age startups who are looking to set up a world class CX platform and get value for their money.

Ritesh Agarwal

Founder and CEO - Oyo Rooms

C-Zentrix stands out for its user-friendly interface, facilitating a smooth transition even for non-tech-savvy team members. Its intuitive design streamlines operations, while real-time reporting and analytics enable informed decision-making. What truly distinguishes C-Zentrix is its exceptional customer support, readily available to address challenges and queries. Their commitment to client success is evident, ensuring maximum utilization of their software. The impact on businesses is substantial, evidenced by increased customer satisfaction, quicker response times, enhanced issue resolutions, and personalized communication. These improvements directly contribute to heightened customer loyalty and a substantial boost in profitability. C-Zentrix's combination of usability, support, and tangible business benefits makes it an invaluable asset for companies seeking operational excellence and customer-centricity.

Rojesh Man Shrestha

Customer Service Manager - eSewa Pvt. Ltd.

SMC has been associated with C-Zentrix for customer experience center solution from last 7 years. We are using their SME solution. It has been a great experience with their Voice product, Customer support and C-Zentrix solution features like Online Chat, Robo-Calling, SMS & CRM Integration, Auto-Callback and Number Masking. C-Zentrix has helped SMC Insurance Brokers Pvt Ltd to automate its tele-sales & Customer Support activity by the use of C-Zentrix Contact Center Solution and Auto Dialer. They share updated information those help us to get current market requirement. The 24*7 back end support provided by them is very good and any system queries are answered on time. We appreciate the efforts and support by their sales and support team.

SMC Finance

“C-Zentrix is our technology partner for now close to over a year. They implemented and designed some of the most complex requirements for our team in quick time bound manner. The way they helped us in the Covid-19 lockdown emergency to quickly setup remote agents and provide work from home solutions in couple of days to our callers sitting at home is amazing. They really made sure that our customer services did not fail even during an emergency like this. We are happy to have a partner like C-Zentrix in these difficult times”

Amit Madhan

President and Group Head (IT and eBusiness) - Thomas Cook India Limited

“C-Zentrix has been our partner for technology for now close to 10 years. We have seen them grow to become a major player in the industry and providing state of the art technology comparable to the best in the world for our services. Their customer centricity and willingness to help us whenever asked for is laudable. The way they helped us in this covid times to quickly setup remote agents and provide work from home solutions in couple of days; helping us in the business continuity and making sure that the business was not impacted due to lockdown is really worthy of a special mention.”

Rajesh Sehgal

(CEO – Caretel Infotech Ltd).

We are extremely satisfied with the solution and support provided. Since implementation, we have seen a significant improvement in system performance and operational efficiency. Downtime has reduced considerably, and our overall productivity has increased. The team demonstrated strong technical expertise, quick response time, and a proactive approach in resolving issues. Their commitment to delivering a reliable and scalable solution has helped us streamline our operations and reduce costs. We highly recommend their services to any organization looking for dependable and result-oriented IT solutions.

Bhupender Singh

IT Head

C-Zentrix has helped Reliance General Insurance Pune BPO to automate its tele-sales activity across the country by the use of C-Zentrix Contact Center Solution and Auto Dialer. We use their platform for lead generation and tele-sales. The overall back end support provided by them is very good and any system queries are answered on time. We would recommend them to any BFSI customer looking for advanced contact center and lead generation platform.

Reliance General Insurance Co. Ltd.

C-Zentrix has great products. We have together delivered quite a few projects with C-Zentrix. The entire experience of working with Team C-Zentrix is great and the support received from them is excellent.

Sampath Kumar HR

Co-Founder and COO

We are very happy with the support provided by C-Zentrix. We have been using C-Zentrix Contact Center Platform with the Trouble Ticketing CRM for last 3 years for many of our most critical help desk support. The end to end complain management solution really helped manage the complaints and queries of our partners in an organized way with minimum TAT. The support from C-Zentrix team for such critical process where the up time required is 99.99% has been fantastic and we have hardly encountered any challenge in last 3 years of usage. We would highly recommend this solution for putting critical service desk operations /processes of the organizations.

NSE COLO Data Center

C-Zentrix Omni Cloud Platform has made our customer service and experience really world class. The omni touch points of call, WhatsApp for business and live chat has given our customers the flexibility to reach us through their channel of convenience and at the same time our agents have a 360 degree view of all customer interactions through various channels. The partnership with C-Zentrix has been really fruitful and the support and service which they offer here in UAE gives us the confidence to further engage with them for all our other similar requirements. I will strongly recommend them to anyone looking to set up an Omni CX platform.

Aatif Rana

General Manager

Dubizzle Cars

We have been using C-Zentrix solution from close to 4 months now.They provided us with their SME solution that has improved our productivity,efficiency and quality. We would definitely rank them high in telephony solutions. Greatly appreciate the efforts put in by their sales and support team.

Meesho

C-Zentrix has helped us in setting up the dialer solution in a very timely and cost effective manner. It was very easy for us to incorporate their tool into our systems without doing any major changes. I think their biggest USP is that they are themselves doing the services of the product which removes lots of delay in setting up the systems, which otherwise would have happened if there was a third party in middle. We are confident of their solution and would recommend to anybody wanting to have a cost effective dialer solution.

CarWale Automotive Exchange Private Limited